Social Security to End Benefit Claiming by Phone

News March 19, 2025 at 12:27 PM
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What You Need To Know

  • The agency is stepping up its identity verification procedures, requiring in-person visits for those who don't use online accounts for these transactions.
  • Starting March 31, a beneficiary without an online account can start a claim on the phone but will need to visit an office to complete it.
  • The change comes as the SSA has closed field offices.
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