Medicare Annual Enrollment Starts Tuesday. Will There Be Drama?

News October 11, 2024 at 05:13 PM
Share & Print

What You Need To Know

  • In some markets, agents and brokers are coping with big waves of plan withdrawals or shrinking benefits.
  • Consumers appear to be weighing their plan options earlier in the period than usual.
  • The future of Medicare is a top priority for voters, a survey finds.
Medicare over a theater stage

The annual enrollment period for Medicare Advantage plans and Medicare Part D prescription drug plans starts Tuesday and runs through Dec. 7. The question of the moment appears to be, "Is it really going to be that bad?"

In some markets, agents and brokers are coping with big waves of plan withdrawals.

In other markets, the main effect is shrinkage in extra dental and fitness center membership benefits.

But the Google Trends tracker shows that recent search activity for the term "Medicare Advantage" has been very high.

For Google, the all-time search activity peak for "Medicare Advantage" came during the week ending Oct. 21, 2023, when the annual enrollment period had already started and people were rushing to shop for coverage. Google gives "Medicare Advantage" search activity for that week a score of 100. The trend tracker tool rates activity for other weeks in terms of how they compare with the all-time peak week.

For the four-week period ending Oct. 5, the average "Medicare Advantage" search activity score was 73.75. That was up from 60.25 in 2023 and up from 45.5 in 2022.

For the week ending Oct. 5, before people could even sign up for plans, the search level soared to 86. That compares with 70 in the comparable week in 2023 and just 57 in the comparable week in 2022.

What it means: Consumers may be noticing the concern about Medicare plans and the plan change letters and studying their options early.

Issuer announcements: Plans have been sending change notices to enrollees, feeding summary data into giant spreadsheets managed by the Centers for Medicare and Medicaid Services and summarizing what's happening in press releases.

CVS Health's Aetna unit will offer Medicare Advantage plans in 2,259 counties in 44 states and the District of Columbia, down from 2,269 counties in 46 states and the District of Columbia this year.

Cigna is offering Medicare Advantage plans in 29 states and the District of Columbia and Medicare supplement insurance policies in 48 states and the District of Columbia. The number of jurisdictions it serves has stayed the same.

Elevance Health has a Medicare Advantage plan service area that includes 23 states and Puerto Rico, compared with 22 states and Puerto Rico in 2023.

Humana will provide Medicare Advantage plans in 48 states, the District of Columbia and Puerto Rico. It will serve one less state than it's serving this year.

UnitedHealth did not say if its footprint for ordinary Medicare Advantage plans has changed. It emphasized that the reach of its dual special needs plans and chronic special needs plans will grow. Those plans will continue to offer credits that enrollees can use to pay for over-the-counter drugs and healthy food.

A web broker's thoughts: Executives at eHealth, a web broker, have been asking the Centers for Medicare and Medicaid Services to address confusion over plan menu changes by extending the annual enrollment period.

The company is trying to help ease confusion by offering shoppers a chance to work with a live agent via video. It also has added a plan change notification tool and an application status tracking tool.

The company is also trying to highlight the importance of "social determinants of health care" benefits, such as transportation benefits, benefits to the Medicare plan shopping process.

"More than 5 million people in the USA miss or delay medical care because of a lack of transportation," the company says.

Consumers' thoughts: When eHealth sponsored a survey of 1,200 Medicare beneficiaries, it found that typical consumers are more worried about their bills than coverage details.

When the survey team had participants rate their fears, it found that 73% were worried about out-of-pocket costs, 53% were worried about changes in plan benefits and just 50% were worried about prescription drug coverage changes.

The company also found support for the idea that satisfaction with Medicare could influence the outcome of the November elections: 84% of the participants said the future of the Medicare program was one of their top three voting priorities this year.

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Related Stories

Resource Center