Wealthy Investors Say Bigger Is Better When It Comes to Advisory Firms: Cerulli

News April 19, 2024 at 04:12 PM
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One of investors' main criteria for selecting an advisor is the type of firm that employs the advisor, according to recent research from Cerulli Associates.

Thirty-nine percent of investors who work with an advisor and 32% of those who are unadvised favored "a large, national organization," with wealthier investors in both groups — those with upward of $1 million of investable assets — particularly favoring this option. 

These respondents also tend to be older, which reflects more comfort with established brands, Cerulli said.

Twenty-eight percent of respondents reported no strong preference for the type of firm with which their advisors are affiliated. Cerulli noted that this emphasizes the potential of brand-level marketing to elevate a firm's perceived capabilities and trustworthiness among undecided prospective clients.

The research found that only 18% of investors who work with advisors and 19% of unadvised ones favored advisors who own and operate their own locally based practices. The figure dropped sharply for less wealthy advised respondents, to 13% of those with $250,000 to $500,000 of investable assets and to 8% for those with less than $250,000. 

This underscores the challenge that local business owners face competing with major brands for clients, Cerulli said.

"These overall preference levels present a bit of a challenge to emerging registered investment advisors and independent broker/dealer advisors, as they rarely possess high levels of unaided awareness among prospective clients in their periods of critical advice need," Scott Smith, Cerulli's director of advice relationships, said in a statement.

According to the research findings, neither advised nor unadvised investors favored advisory practices that offer only online engagement options. These garnered just 1% from the former and 5% from the latter.

Interestingly, however, 12% of both unadvised investors with less than $250,000 of investable assets and those with more than $5 million favored online-only engagement. 

"While Cerulli believes digital platforms will play a crucial role in the future of advice, these results underscore the importance of human advisors as the core of wealth management competitive positioning," Smith said.

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