A now-resolved technical glitch caused some JPMorgan Chase online banking customers to experience double transactions in their accounts Friday, with some reporting their rent payments were debited twice and balances drained, according to social media posts and news reports.
The bank announced on Twitter the next day that it had resolved the matter.
"We resolved the issue last Friday and have reversed duplicates and adjusted related fees for our customers," Chase said in a statement emailed to ThinkAdvisor today.
In the meantime, customers reported long customer service hold times and, for some, accounts that were overdrawn due to the glitch.
"We're sorry that some customers are seeing duplicate transactions and fees on their checking account. We're working to automatically reverse any duplicates and adjust any related fees," Chase tweeted around 11:25 a.m. EDT Friday.
"How long is this going to take! I was told 2 hours this morning we are at 5 hours and nothing – my account is at negative," a Twitter account called @Carlang59948271 replied mid-afternoon. The same account tweeted with an angry emoji Friday evening: "I just called @Chase again And now they are stating 24hrs to resolve anything!!!"
Another twitter user, @normaeramos, posted Friday evening that her landlord had texted about receiving a double rent payment. "Now account is overdrawn," she tweeted.
Around 10:30 a.m. Saturday morning, Chase's support account tweeted: "We have resolved the issue and will automatically reverse duplicates and adjust related fees. You don't have to do anything."
