Schwab to Consider More Deals

News November 18, 2024 at 03:29 PM
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What You Need To Know

  • There's a bull market for advice, incoming CEO Rick Wurster says.
  • AI will have big industry influence, he says.
  • Schwab thinks the industry needs at least 70,000 new employees in five years.
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Charles Schwab Corp. may be interested in more deals like its investment in Dynasty Financial Partners, company leaders suggested Thursday, citing the partnership’s focus on supporting the RIA industry.

Schwab President Rick Wurster, who becomes CEO on Jan. 1, and Jonathan Beatty, recently named advisor services head, discussed the firm’s priorities in an interview Thursday with ThinkAdvisor, before the company’s Impact conference this week.

They noted that “invested” is the conference theme and cited Schwab’s multimillion-dollar investments in technology, education and advertising campaigns to support the RIA industry, among other efforts to support what Beatty called financial services’ fastest-growing segment.

“There's been a number of corporate initiatives that have supported our advisor community, whether it's the Ameritrade acquisition, the acquisition we did of Family Wealth Alliance or the investment we have in Dynasty,” Wurster said.

The 2022 Dynasty investment folds into Schwab’s desire to help registered investment advisors grow, compete and succeed, and to help advisors move from more traditional channels in the industry into the RIA space, Beatty added.

“We will continue to look at opportunities across the space to fuel the success of advisors," he said. "That's our mission and purpose. As we do that, we fulfill our other mission and purpose … to help more American investors reach their financial dreams. And that's, again, the alignment that we have with fiduciary advisors across the industry.”

A 'Bull Market for Advice'


“There is a bull market for advice in our country. More and more clients want to sit across from the table from someone and get the benefit of their expertise in navigating their financial life,” Wurster said.

“As a result of that,” he added, “our challenge is to make sure we can do everything we can to help our advisors scale their business and be efficient and work with clients in an efficient way. And to help end-clients navigate their journey with us in a very easy and seamless way, given the growth we collectively see. That's a real priority for us.”

Advisors are adding new services, such as tax strategy, as they work to distinguish themselves in a competitive marketplace, Beatty noted.

“We've seen the evolution from investment management to financial planning, estate planning, family governance. We do see tax now as a place that more advisors are focusing on, whether they're bringing it in-house or finding partnerships to create alpha in the client portfolio, not through just the investments, but through tax strategy,” the advisor services head said.

“So I think we're on the cutting edge right now of actually evolving wealth advice and including tax as a more core element of that,” he added.

AI Projects


Schwab, meanwhile, is embracing artificial intelligence and has lined up outside speakers to discuss it at the upcoming conference, Wurster said.

“AI, I think, is the real deal. … Unquestionably AI will have a big impact in our industry" and already has, he said. “We've got about 40 different projects across the firm that are AI-related that are up and going today. It's a significant focus of ours.”

Schwab, for one, uses AI to equip client-facing representatives with information in a more seamless and tailored way than the company’s been able to in the past, he said.

That may mean searching through different parts of Schwab to find the answer, he said. Schwab has created a ChatGPT- like interface that allows a rep to ask a simple question, “and you get a very cogent response back,” Wurster explained.

“And so it's just a very efficient way of serving clients. And someday it may make sense to put that capability in the hands of advisors and let them be able to do it on their own. But today it's powering our reps.

“We're doing a similar thing ... with the plethora of research that we generate, allowing that to be consumed and powered by an artificial intelligence stack model,” Wurster said.

Schwab's Reach

Schwab has about half of the RIA industry’s $9 trillion through the more than 15,000 RIAs it serves, Wurster noted. RIAs represent nearly half of Schwab’s overall business.

The company, which also directly serves retail investors, has over $9 trillion in total client assets. One of every six millionaires in the U.S. is a Schwab client, Wurster said.

“We got into this business to create a better deal for the end investor to help them in their financial journey, and to be able to support advisors who are in most communities across our country, sitting across the table and helping people,” Wurster said.

More Services

A key message that Schwab aims to send at the conference is that it’s focused on creating a platform advisors can use to achieve scale and efficiency in their business so they can spend more time winning and working with clients, Beatty said.

The company also is investing in wealth management services, “leaning into additional ways to support advisors beyond custody through our bank and our lending capabilities,” he said. He added that the firm has made "great strides" in automating its pledged asset line of credit model, which now enables clients to arrange a loan against certain portfolio assets in less than 12 hours.

Schwab executives also will talk about the company’s Model Market Center, which offers access to model portfolios through iRebal, and about its alternative investment offerings, Beatty added.

Alternative investments have moved from a differentiator to business as usual for RIAs, he said, noting that Schwab looks for ways to ease access and has a marketplace based on advisor suggestions on alternative investments. The company’s partnerships with iCapital and CAIS serve advisors who want a supported model for picking alternatives, Beatty said.

Among other investments, Schwab believes advisors will need to hire 70,000 to 80,000 new employees over the next five years, not counting attrition. The firm can work with universities and offer executive leadership programs to help the industry in those efforts, Beatty said.

Incoming Schwab CEO Rick Wurster.

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