What If Your Wealthy Clients Get Robbed?

Commentary October 18, 2024 at 08:28 AM
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What You Need To Know

  • HNW clients may collect art, classic cars or other valuable items.
  • Thieves know that.
  • Whatever you personally offer, you can help clients see their coverage gaps.
Luxury Handbags

True story: Suzanne, who collects purses valued between $50,000 and $100,000 each, often carried them in public.

One day, Suzanne was followed home from the store by a group of thieves who monitored her house for several months.

Through their surveillance, they discovered that her first-floor alarm would go off when triggered, so when the time was right, they used a ladder to climb up to the second floor to burglarize her home.

Post-pandemic, high-net-worth individuals' collecting habits have expanded to include more than fine art.

Now, "investments of passion," such as luxury handbags, classic cars, watches, wine, jewelry and rare bottles of whiskey, are more common and vulnerable to this type of crime.

Insurance companies are often willing to insure collectibles, but they expect the owners to handle some of the risk management.

If a claim does arise, insurers may question the collector's role in the loss.

An insurer may cover a bad bottle in a wine collection, for instance, but not without investigating the heat and humidity conditions the collector kept it in.

Top Considerations for Advisors

Life, annuity and investment advisors to HNW individuals play a vital role in helping clients minimize the risk associated with their collections.

Consider the following strategies when working with clients who are interested in investing in collectibles.

1. Don't take anything for granted.

Collectors may assume that their homeowner's insurance covers all of the valuable items in their homes.

When you buy a homeowners policy, you get contents coverage.

A normal amount is 70% of what your house is insured for.

For example: If you receive $1 million in coverage for your house, you would get an additional amount for contents of $700,000.

However, within that $700,000, if you had $100,000 in jewelry, and it was all stolen, you may only get $10,000 total.

Deductibles also apply in many cases.

Asking your client questions can go a long way toward addressing this potential coverage gap.

Find out whether your clients collect passion items like comic books or magazines and ask what type of compensation they want for each one should they have a loss.

Request specific details. If your clients have a collectible fireplace made from stone sourced from Italy, for example, the clients may want coverage for the cost of sourcing that same stone from Italy and rebuilding the fireplace.

The insurance company will return this specificity by insuring your clients' items under a class called "collectibles" and detailing what it expects from the client.

2. Know the risks.

Criminals are getting craftier in the digital age.

Online shopping provides them insights into what HNW individuals purchase from their homes, which allows them to know what's coming and when.

For example, orders from certain stores that sell high-value items come in small, unmarked vans rather than standard delivery trucks.

Thieves know which vehicles to look for and may follow the van until it reaches its destination.

They may then steal the package or even target the individual's home for a robbery.

This trend, along with the type of observation the criminals in our purse collector example conducted, means your clients must have a greater awareness of their surroundings.

Insurers want to know what steps your clients take to protect their collectibles.

If your clients are watch collectors, the insurance company may ask if they have a safe and whether it's bolted to the floor.

Do they wear their watches daily, or is there a rotation? The more details your client can provide about their security measures, the better.

Other risks to collectibles, such as losing jewelry in the bathroom or ocean, may also come up when discussing mitigation strategies.

3. Maintain stand-alone coverage.

Your clients should have a separate rider on their homeowner's policy specifically identifying each item in their collection that needs replacing in the event of loss.

Valuable or collectible policies, valuable arts policies and scheduled jewelry coverage are options to consider for higher-valued items.

Make sure your clients inform their broker or agent when they've added a new piece to their collection that requires a separate policy.

This approach prevents coverage gaps due to homeowners' insurance collectibles caps.

It may also be wise to consider getting a blanket policy in the form of an excess policy that covers all the collectibles in a client's collection of a certain value.

Under this type of policy, any item in the collection that falls under a predetermined value of $50,000 is automatically covered after a loss.

And, unlike item-specific riders, there's no need to update the policy each time the collection grows.

Smart Collectible Insurance Pays Off

As the collectibles market expands into new realms, so too do the risks associated with collecting.

Approaching client conversations with a thorough understanding of the risks and protection options can help you provide valuable guidance that will pay off for your clients in the long run.

With the proper insurance coverage in place, your clients can rest easy knowing their valuable collections are protected from the unexpected — and you'll have strengthened their trust in your expertise.

Credit: Adobe Stock


Robb Lanham. Credit: HubRobb Lanham is the chief sales officer at HUB Private Client.

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