Best & Worst Medicare Advantage Plans in 5 States: J.D. Power, 2024
Enrollees' satisfaction with their plans held tight this year, but big changes are expected for 2025.
Agents and brokers fear that Medicare Advantage plans may go through enormous, troubling changes next year.
This year, the plans were keeping the enrollees happy, according to new enrollee survey data from J.D. Power.
The overall satisfaction score was 652 on a 1,000-point scale. The score was unchanged from the overall score J.D. Power reported in 2023.
The firm bases the scores on Medicare Advantage plan enrollees’ thoughts about factors such as the plan’s trustworthiness, ability to meet enrollees’ needs and responsiveness.
J.D. Power surveyed Medicare Advantage plan enrollees from January through June through telephone calls, questionnaires sent through postal mail and questionnaires sent through email. The sample included about 10,718 people in 10 high-population states.
The Medicare Advantage plan annual enrollment period for coverage that starts Jan. 1, 2025, is set to start Oct. 15 and run through Dec. 7.
Early indications are that insurers are responding to their own unhappiness with higher claim costs and tougher federal funding rules by making big changes in their plan menus.
But here’s a look at the satisfaction results for the five states with the highest population, based on survey responses collected from enrollees who had coverage designed at a time when insurers were still happy with the Medicare Advantage plan market. .