Advisors Are Afraid to Retire, and That's a Problem

Q&A August 27, 2024 at 04:47 PM
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Successful financial advisors craft smart plans for clients' retirement years. But a fear of losing identity and purpose often causes these advisors to resist their own retirement.

"The reason advisors hang on is entirely psychological," Casey Jorgensen, head of the Dynasty Institute for Adaptive Leadership, tells ThinkAdvisor in an interview. "[Potential] successors at firms are frustrated to the point where they're leaving and starting their own firms."

In one-on-one talks with Dynasty Financial Partners' advisors, Jorgensen focuses on helping them navigate the emotional side of retiring.

The turnkey asset management program is putting more focus on advisor succession planning and their firms' need to plan ahead. A post-career plan for the retiring financial advisor is a big component of that.

"We need to talk about the next chapter, not about what an advisor is leaving behind but what they're moving toward," the CFP stresses in the interview.

Jorgensen was previously with Raymond James as a business development strategist and part of its succession and acquisition department.

Here are highlights of our conversation:

THINKADVSIOR: There's been so much talk over the last decade about the "silver tsunami" of financial advisors retiring. Has this occurred?

CASEY JORGENSEN: We've seen lots of M&A activity, but do we see advisors retiring at the rate we anticipated? No.

Why not?

It isn't a lack of valuation or interest or viable buyers [of practices]. The reason advisors hang on is entirely psychological. This is happening in other industries too — and even in politics.

How significant is the issue of financial advisors' fear of retiring?

It's urgent. We see [potential] successors at firms are frustrated to the point where they're leaving and starting their own firms. 

At Dynasty, staff advisors are breaking away from the breakaways who opened their own firms because succession promises aren't being fulfilled.

What are the implications?

It creates a huge problem for the industry if we don't talk about the softer side of retirement and help advisors who have built the industry. 

When do advisors start saying, "I'm not ready to retire"?

That's part of the problem. Firms don't impose a mandatory retirement age because clients are loyal to their advisors. 

If an advisor in their late 60s or 70s hasn't communicated any sort of succession plan to clients, they begin to wonder what their plan is.

Why are advisors afraid to retire?

On the surface, you hear things like, "It's not a priority for me yet; I have many productive years ahead." "I can't find a qualified successor." "The next generation can't afford to buy me out." "I'm worried about how my clients will react."

But what are the underlying reasons?

What it really comes down to is that they don't know their identity outside of their career. They're nervous about not having an income stream. They feel like they have nothing to retire to, yet they still have a lot of energy. 

Also, they don't want to be a burden to their significant other or grown children.

So, really, they're reluctant to get out of the groove they're accustomed to? 

They have muscle memory of "This is what I do." So they're scared to go outside of what they know. 

Fear of retirement presents a problem for the next generations, clients, their families and ultimately, the valuation of the business.

"Reducing their client load while clients age alongside them is fraught with disadvantages," you write. Please elaborate.

The [chief] disadvantage is that their book of business is waning. You're not gathering new clients in the accumulation phase, so your net flows become negative. Therefore, the valuation of your business drops.

The most important message in increasing valuation is to show that you're growing. I believe it should be 8% to 12%. If the advisor isn't growing [their practice] at that rate, their valuation is probably sinking as their clients age and start to distribute assets.

Is it hard for advisors to talk with you about their emotions concerning their own retirement?

It's almost like grief counseling to some of them. I think I've made a career of making older advisors cry. 

It makes them reflect on who they are and their purpose, and what they really want out of life. Once I get to the root of what's blocking them, though, they have this kind of light bulb moment. 

So it can be highly emotional, but in a positive way.

I bet you have many fear-of-retirement stories from your experience in the wealth management industry. Right?

Yes. One advisor retired on a Friday and was back in the office on Monday morning. They had to escort him out. Pretty sad story. 

Another advisor was ready to sign the paperwork [to sell his practice], and all of a sudden, at the last minute, he completely blew up the deal. 

What's the reason for these cop-outs?

Ambiguity. In succession planning, advisors plan about the ending of a chapter but not enough about their future. That ambiguity comes from a lot of fear and anxiety.

We need to talk about that next chapter, which is what succession planning is about. It's not about what an advisor is leaving behind but what they're moving toward.

What's the best way for financial advisors to go about succession planning, then?

There should be a requirement for them to declare that they intend to retire two years prior to starting the transition. 

It's important to signal to clients that you have a plan.

What's the other critical component?

Telling your staff because of what I talked about earlier: Unfulfilled succession promises are causing advisors to break away from breakaway firms.

Tell me more about the need for advisors to focus on their after-retirement lives.

They should craft a post-career plan. It's important to include their significant other in the discussion because they'll be spending more time with them.

How do you start crafting the plan?

We look at the advisor's resume or create one and update their LinkedIn profile to set them up for their next opportunity, which [may come from] connecting with former colleagues,

We talk about what they're interested in outside of what they're doing today.

How are your discussions with Dynasty advisors who have a fear of retiring going?

We're striking a chord with those in our network thinking about retirement and talking about some of the hurdles they're facing. 

It's extremely helpful to connect with a bunch of advisors who are going through the same experience, as advisors in the Dynasty community are able to do.

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