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Technology > Investment Platforms

Customers Report Thinkorswim Outage at Market Open

By Dinah Wisenberg Brin

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Customers using Charles Schwab’s thinkorswim trading app reported technical problems starting shortly before the market opened Monday.

Outage monitoring site Downdetector indicated over 500 problem reports for TD Ameritrade, the Schwab-acquired brokerage containing thinkorswim, around 9:30 a.m. Eastern time.

The numbers had slid to under 100 about 15 minutes later, according to Downdetector, which reported issues with trading and online brokerage.

“Thinkorswim down 5 minutes before the open,” one X (formerly Twitter) user posted at 9:27 a.m. “Great job as usual @SchwabTrading.”

“Still down at 8:42,” another posted.

“#thinkorswim is down, orders not working, no fills, can’t cancel them @CharlesSchwab,” another user posted minutes after the market open.

Downdetector also noted 200 problem reports for Schwab overall about the same time and a small 38-report spike for thinkorswim specifically; the Schwab numbers had dwindled to fewer than 20 by roughly 10 a.m.

A Schwab spokesperson told ThinkAdvisor by email at 10:29 a.m.: “All our systems are running as normal. There was a momentary delay on one of our platforms which was rapidly corrected.”

Schwab Trading, responding to a customer complaint on X, posted at 10:10 a.m.: “Thank you for reaching out. Please try logging in again. We apologize for any inconvenience this may have caused.”

Image: Adobe Stock

Dinah Wisenberg Brin

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