How to Serve the Complex Needs of the Entire UHNW Family: Wealthspire's Flanagan

Q&A August 21, 2024 at 08:04 AM
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Female ultra-high-net-worth wealth creators and inheritors are taking a bigger role in managing generational wealth. And they are doing so supported by women financial advisors going beyond recommending how and where to invest the money.

So says Heather Flanagan, head of family office services at Wealthspire Advisors, a Barron's top RIA, in an interview with ThinkAdvisor.

"We're finding that females are asking their advisors to get more involved and help them organize family conversations and present solutions in order to have smoother wealth transitions," Flanagan says. "… [Addressing] family issues early on usually results in a better transfer of wealth and better use of it."

Flanagan believes that women indeed want to educate and prepare their families for that transfer. At the same time, she maintains that the younger generations are more than happy to receive as much information as possible concerning forthcoming inheritances.

Wealthspire, with assets under management of $25.86 billion, offers services to private family offices as well as a host of such services to other clients based on specific needs.

Flanagan, formerly head of trust and family office services at Rockefeller Capital Management, notes in the interview that Wealthspire's client roster includes families' younger generations as well as the wealth creators.

"We've got multi-billionaire clients and $500,000 clients," she says. "In a lot of families of wealth, there's an anchor client with a significant amount of wealth and children and grandchildren that are beginning to build their wealth. We're serving the needs of the entire family."

Here are highlights of our conversation:

THINKADVISOR: Why is working with the next generation critical in serving family offices and other ultra-high-net-worth clients?

HEATHER FLANAGAN: Often in the past, financial advisors were doom-and-gloom about future generations: "You're going to lose the money  'shirtsleeves-to-shirtsleeves in three generations'."

Compare that to now.

That's not the focus anymore.

Younger generations want to be educated and understand how the wealth was generated and what their parents and grandparents want for them.

But they also have a lot of their own ideas on what to do with their inheritance: They want to start their own business or get involved in their communities, for example.

Often, they want to make the world a better place, to utilize their wealth not only for their own families but to help society. They want to do good things. 

Is this a trend?

It's a wonderful positive trend with a lot of families we're meeting with. 

With multiple generations, the opportunities aren't only to pass on wealth but to pass on family values and for advisors to help educate families about receiving and managing wealth and making important decisions about it.

What sorts of family values are discussed at a family meeting?

First we meet with the generation who created the wealth and ask, "What are you trying to get across at a family meeting?"

Many begin with how they got started — maybe they struggled, and that's how the family acquired their wealth.

Usually, the first generation created the wealth by starting a business or inheriting or selling a business.

Many of our primary relationships have strong religious convictions they want to pass down or being charitable locally, nationally or internationally.

How can families avoid sibling fights that often erupt once the wealth creators die and the next gen's inheritances become known?

[That type of] family dynamics is becoming quite popular: Clients are asking about it more. 

We're trying to get ahead of the game and talk to our families before there's an emergency, trying to address family issues early on so there can be productive conversations to keep the relationships positive.

That usually results in a better transfer of wealth and a better use of it.

Why is there more client demand today for advisors to address family dynamics?

It may be because more women are wealth creators and inheritors. They're fully engaged in finding solutions for their families that go beyond just making sure the money is invested properly.

They really want to educate and prepare their families for that transfer of wealth. They want them to know what to do with it and find out what's most important to [the wealth creators] to have a positive impact.

Where, specifically, do the advisors come in?

We're finding that females are asking their advisors to get more involved and help them organize family conversations and present solutions in order to have smoother wealth transitions.

Tell me more about how women are driving the focus on family dynamics.

It's not only the women who've created the wealth getting more involved. It's also more and more women functioning as financial services providers — financial advisors — who are trying to help families beyond just making the right decisions for their investments.

What happens when the wealth creators die and their children know nothing about how to manage the money because their parents always handled it?

This is where additional solutions that financial advisors can provide to educate future generations come in.

So we're having a lot more family meetings where family values are discussed so that the inheritors are equipped to be good stewards of the wealth for the generations after them.

But what if the next gen doesn't know a thing about managing an estate when both their parents are, perhaps suddenly, deceased?

That makes it an emergency. But we have a team around the [successor trustee] to make sure they understand what wealth they have, what deadlines they need to be aware of and how to organize everything.

We help them understand how to attain the financial goals during their lifetime and make sure they're passing that wealth to family members, friends or charities [based on family values, trusts and wills].

What sorts of deadlines are you referring to?

In addressing the administration of the estate, there are deadlines on filing tax returns and making decisions on how assets will be titled and how they're being taxed.

So there's a lot of planning even after somebody passes away, and sometimes you have to do it within a certain amount of time.

How are Wealthspire's family office services organized?

There's always an advisor who's the lead person. For families that are more complex and need additional solutions, they [assemble] a team of other experts in, say, estate planning and tax planning.

We have a dedicated team of highly credentialed and experienced wealth strategists who work alongside our advisors in client meetings to review estate plans and put together information about everything that the client has in place.

Then they outline opportunities for families to consider in order to take advantage of certain estate or tax laws, for example.

These experts spend time with the clients before they go back to their attorneys to, maybe, have their trusts redrafted.

Last month, your firm launched a next-generation trust company, Wealthspire Trust. How does it benefit clients?

The trust administrator is an additional person the advisor can bring into the team to assist clients who have such structures and need a corporate trustee to oversee the trust.

Often, complex families have 10 or 13 trusts that they set up. The wealth strategist will review all the documents and show families how much of their estate and their gift tax exemption they've used up. 

They make sure that the family's estate planning and tax planning are up to date and that the family understands how these plans impact one another.

In a family meeting, the wealth strategist discusses the document they've [created] to explain to multiple generations how the wealth is transferring and when.

           

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