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Practice Management > Marketing and Communications

9 Questions to Ask Clients Before School Starts

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Remember when you were in school? Summer ended on Labor Day weekend. You went back to school on the Tuesday following the holiday. 

Today, stores start their “Back to School” sales in July. You feel, “Can’t we enjoy summer just a little while longer?” The back-to-school sequence can be an opportunity to focus client attention on taking action.

When you become parents, summer is less one long vacation than needing to find activities for your children every day. Some might go off to summer camp, and that’s an added expense. In addition, the fall college tuition bill is usually due in August.

Clients are thinking about money. For them, vacation is over. It’s back to reality.

As a financial advisor, I felt that nearing Labor Day was a great time to roll your sleeves up and get back to work with your clients.

No more summer doldrums. The production year ends in December. We have numbers to hit. Let’s get to it.

Here are nine ways to put the back-to-school theme to work:

1. When is the college tuition bill due? 

How much has the cost changed since last year? Are the children receiving any scholarships or financial assistance?  You presume that clients have been setting money aside because this is a predictable expense. 

Discussion: Either your clients have prepared for this bill or they haven’t. If they haven’t prepared, do they have a home equity line of credit that can make money available until other sources, such as an annual bonus, come through?

2. What year are your children entering?

Parents are still amazed at how fast their children grow up. Clients’ children might attend the same high school as yours. Are they on teams? Have they started thinking about college?

Discussion: If your children attend the same school, you probably have a lot in common and see each other often. If the children are very young, you might be arranging playdates together. This gives you an opportunity to know your clients on a personal level.

3. Have there been any recent or upcoming births in the family?

It turns out that September is the most popular month for births in the United States, with August and July the second- and third-most popular months. They may tell you about family members who just had a child.

Discussion: You know all about college savings plans. Relatives will be presenting cash gifts. These accounts should be set up promptly.

4. Are you saving for college yet? 

This is more of a middle-road discussion. We are not talking about newborns nor about seniors in college. People often intend to save for college, but it goes onto the back burner.

Discussion: This can be a “do you know what college will cost” conversation. You have these tools available to educate your clients.

5. How do school taxes look this year?

Many clients receive two sets or bills connected to real estate. One is property taxes and the second is school taxes. Many municipalities have a threshold regarding increases. Tax increases up to a certain level can be passed by the school board, while increases beyond that may require a vote by the local population. 

Discussion: The bill is likely larger than last year. This could be a reason to revisit the issue of financial planning. What other overhead expenses have gone up? How much has the client’s income increased?

6. What sports are your children involved with this year?

About 60 million children in the United State are involved in school sports. The chances are excellent that this includes your clients’ children.

Discussion: Do their children have an aptitude for sports? Might this help toward an athletic scholarship or a professional career?

7. Have your children decided on careers yet? 

Remember when you were asked: “What do you want to be when you grow up?” It might be important for children to be expressing an interest earlier because education is expensive. 

Discussion: Will they be going into the family business?  If they are choosing a different career, there could be a succession planning issue. If they are thinking about a specialized field like medicine, there are years of education (and tuition) ahead.

8. Will your college senior be needing a graduate degree?

About 17% of college students go on to graduate school, research shows. Some careers require advanced credentials, and some private-sector employers might recruit with the understanding that new hires will earn their graduate degree on the job.

Discussion: Has the client anticipated this expense? Can it be covered by loans taken out by the children? Are there other options?

9. Have your children decided on a college?

What fields of study are they considering? Are there career tracks in those fields? How have they been doing with entrance exams? What are the best schools they could get into?

Bryce Sanders, president of Perceptive Business Solutions Inc., provides high-net-worth client acquisition training for the financial services industry. His book, “Captivating the Wealthy Investor,” is available on Amazon. 

(Credit: Adobe Stock)


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