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August 05, 2024 at 11:00 AM
Investors reacting to plunging markets Monday reported problems on major trading platforms including Charles Schwab, Fidelity, Vanguard and TD Ameritrade. The issues were reported in the first few hours of trading, with the number of complaints dropping sharply by the afternoon.
As of 9:50 a.m. in New York, more than 15,250 Schwab clients said they were having issues using its mobile and online brokerage services, as well as its website, according to DownDetector. At 12:50 p.m., though, this figure had declined to about 175 reports.
More than 3,300 Fidelity clients and 2,890 Vanguard clients also reported problems, as did about 1,400 TD Ameritrade clients. All three firms had 40 or less complaints by the afternoon, according to the monitoring website.
“Stocks are on sale this morning and nobody can log in,” one DownDetector user posted. ”Frustrating.”
Other sites with more limited outages affecting less than 200 clients included E-Trade, Robinhood and Interactive Brokers. By 1 p.m. in New York, the number of reports on issues affecting these trading platforms had fallen to 40 or less.
Interactive Brokers said in a statement that it knew of no systemwide outages.
