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Retirement Planning > Social Security

Social Security Tells Some Online Users to Move Their Accounts

By Dinah Wisenberg Brin

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Social Security Administration website users who created online accounts before Sept. 18, 2021, will soon have to transition to a new account to maintain their access to web services, the agency announced Friday.

Specifically, the administration said, users with an account, like a my Social Security account, opened before that date will need to switch to a Login.gov account. Existing Login.gov or ID.me account holders do not need to create a new account or take any action, SSA noted.

Over 5 million account holders have already transitioned to Login.gov.

The agency said it wasmaking the changes to simplify the sign-in experience and align with federal authentication standards while providing safe and secure online services.

“my Social Security is a safe and secure way for people to do business with us,” Social Security Commissioner Martin O’Malley said in a statement. “We’re excited to transition to Login.gov to access our online services, streamlining the process and ease of use for the public across agencies.”

The agency encourages account holders to sign in now. When users log in, they will be presented with an option to easily transition to Login.gov. Once their account is successfully linked, a confirmation screen will appear, and they will have immediate access to their personal “my Social Security services” or other service that they were attempting to reach.

The “my Social Security” accounts are free, secure and provide personalized tools for users, whether receiving benefits or not, according to the SSA. Users can request a replacement Social Security card, check the status of an application, estimate future benefits or manage current benefits.

Login.gov provides around-the-clock customer phone and chat support.

For more information, users can visit Create an Account | my Social Security | SSA or Help | Login.gov.

Image: Adobe Stock

Dinah Wisenberg Brin

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