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How This Bank Rep Took the Leap to Independence

Q&A June 12, 2024 at 05:16 PM
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Financial Advisor Rebecca Boyd of San Antonio

When's the best time to make the jump to independence? For former bank-based advisor Rebecca Boyd, it was Feb. 29.

"We lept into our new adventure on Leap Year. So we technically won't have a true anniversary every year, but that's OK," Boyd, CEO and founder of Kin Wealth in San Antonio, said in a recent interview with ThinkAdvisor. "For my entire career, the dream was to be independent."

Making the transition "was very scary," she said, "because all I knew was Frost Bank for my past 24 years in the industry."

Boyd started Kin Wealth with advisor Collin Fabac, whom she began working with in 2019. The firm is now affiliated with Commonwealth Financial, an RIA and independent broker-dealer.

In the interview, Boyd spoke at length about what this move involved and how Commonwealth worked with her team to make it happen.

Here are highlights of our conversation.

THINKADVISOR: How did you get interested in going independent? 

REBECCA BOYD:  I attended an American Funds advisor event about five years ago. I can recall looking at the roster of the 100 advisors who were there. I was the only one that did not have my own firm.

That kind of started the itch. I started to scratch the itch probably about three years ago — and began exploring other broker-dealers.

What were the first steps you took to go independent? 

We actually looked at a large independent broker-dealer three years ago, and it just wasn't the right time or the right fit for us. When I was talking with one of our wholesalers, he said: "Hey, I have no skin in the game, but have you ever looked into Commonwealth? The advisors that I call on [there] seem to be extremely happy."

My husband started doing some Googling to find out who Commonwealth was. I just lived in my little Frost Bank bubble. He said: "Hey, well, they're No. 1 ranked by J.D. Power" and started to get some information.

I just went to their website and emailed their recruiter — who emailed me back immediately. He was actually the same recruiter I'd met through my conversations with another firm three years ago.

We scheduled a dinner [in September]. That's when we were also talking with two other firms. I wanted to make sure I did my due diligence on broker-dealers to find the best fit for us.

I went to Commonwealth's annual conference in Colorado in October, met with Becca Hajjar [the firm's chief business development officer]. What sealed the deal was that I really got a feel for the Commonwealth community, for the people who worked at Commonwealth and for the management of Commonwealth. I definitely did not feel like I was a number.

What also stands out is that Commonwealth was very quick to say, "We are going to interview you, just as much as you're going to interview us." Becca was very clear and said, "I have turned away brokers that have the same size book as you do time and time again, because they weren't the right fit for Commonwealth."

I like that they don't align with just everybody. I definitely got the boutique feel, the hands-on, personal touch and all of those things. That was very important to me.

What else tipped your decision to go independent with Commonwealth?

At their conference, there was a panel discussion with three women. One was in the middle of her 90-day transition and … two had [already] transitioned from other firms.

Listening to them talk about their experiences was very eye-opening … just hearing from other people about running a business, payroll and marketing … [rather than] having somebody else to do it for you.

I went up to one of the advisors afterwards and met her — Jessica Blood, who's up in Austin. I said, "I'm just down in San Antonio. You know, we're looking at transitioning." She let Collin and I spend some time with her, visit with her and ask questions.

That was instrumental in helping me with issues like: Who do you use for 401(k) work? Who do you use for payroll? How does this work and that work? She was a huge help.

My partner Collin and I … are happy to pay that forward. If any other advisor is looking to transition and wants to pick my brain, we're happy to do so and to help Commonwealth in any way that we can. Jess was a huge help to us.

I remember asking her, "Everything about running a business seems daunting, right?" And she said, 'It's like before you have a baby. You don't know how people do it. Then when you have the baby, it just all happens."

Shortly after we signed our agreement with Commonwealth, we went up to visit the home office [in Waltham, Massachusetts]. We went through transition training, met with CEO Wayne Bloom, and we all had dinner together, along with his wife. This was over the weekend before Thanksgiving — the home-office staff members were having to come in to see us, and I felt bad.

Can you tell us a bit more about your official move? 

The day we resigned from Frost Bank — the morning of Feb. 29 at 7:30 in the morning. We were under legal counsel and got advice on how to resign and to do the transition. An attorney wrote our resignation letters and told us exactly how to do it. The transition team helped us, too, of course.

We worked at the Frost Bank right there across the highway for our new office. After we left the bank, we drove around the corner, sat here and within less than an hour, our licenses had been transferred. We were OK to open Kin Wealth. Our website went live immediately, and so did our emails.

It was a day I will never forget in my life. It was so stressful. Our [former Frost Bank] bosses called, and they were so gracious and wonderful with well wishes.

After those phone calls happened, I felt much better and the day proceeded to get a lot better. But until that moment in time, I was very stressed. My Fitbit was like, "You've exercised for two hours." I was sitting here and my heart was racing. But, it's been a very amicable split.

Which clients did you contact after the move?

We were very selective on the clients that we wanted to reach out to. We knew who we wanted to continue to have a relationship with, and so we reached out to them and let them know about the transition.

We got all kinds of reactions. And to immediately follow up, we had to send them all of the disclosures. Commonwealth helped us through the regulatory process, navigating all these steps.

We had about 1,300 clients at Frost Bank. Now, we are aiming to settle at around 300 households and $300 million in assets. This is where we're very comfortable — until we start adding additional staff. Our book of business at Frost was roughly double that right before we moved.

In the banking environment, there's a lot of folks opening accounts to get higher-yielding money market funds or CDs — things of that nature that just really aren't fitting into the overall financial planning mold that we want to have with clients. In the bank environment, it also can be transactional, with folks coming in on April 15 to open an IRA and fund it. That's why the book of business was so large.

But we really wanted to select the clients that appreciated the Kin Wealth process. Even in that transactional environment, we did provide a very high level of service in a relationship approach. We wanted to be in an environment where we could do that even more.

What's next?

We want to continue to grow with licensed staff and advisors.

Succession planning was part of why we transitioned. Collin works a lot with the second generation of the clients that I've worked with for the last 24 years — their adult children — which is great.

Eventually, I plan to retire. Looking out 12 years to when I would slowly step back out of the business, Collin — who's worked with me since 2019 — would take over. I've been doing this a long time. I love what I do, but I also would like to go scuba diving.

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