E-Trade Customers Report Platform Outage
Thousands of users reported login issues Monday with the online brokerage owned by Morgan Stanley.
E-Trade customers flooded social media Monday with reports that the investment platform was down around the market open.
The trouble appeared to be mostly over by noon, based on social media posts and a problem report chart on outage monitoring site Downdetector.
Angry social media users, however, reported they had lost money while the platform was down and some noted the outage occurred while GameStop shares surged.
“App, desktop, NOTHING is working,” one person posted, with an angry emoji, on X, formerly Twitter, at 9:44 a.m. Eastern Daylight Time.
By 9:45 a.m., Downdetector had logged more than 7,000 problem reports for E-trade, with 66% citing login troubles. Reports had dwindled to the 5,000 range by 10:45 and hit around 300 shortly before noon.
“I think it may be their whole site. I can’t even log in to the top page – getting a “Server Busy” message,” one user reported on Reddit around 9:30.
“Did @etrade get hacked/? First they remove the ability to set stop limits on options spreads and then they make it impossible to login to manage the spreads manually. Making a lot of good decisions @MorganStanley,” another X user posted.
Morgan Stanley bought the platform in 2020.
“I love how the only page I can access is the login page with the huge headline: ‘WELCOME BACK TO THE MARKETS.’ Yeah, right. Add insult to injury,” a user posted on Downdetector.
“You guys need to address your issues ASAP. This needs to be fixed or you will be losing a lot of business,” another X user posted in the afternoon.
Spokespeople for E-Trade and parent Morgan Stanley didn’t immediately respond to an email seeking comment on what technology issues the platform had encountered.
E-Trade has experienced other glitches in the past few months, including in March, when some users reported problems making trades in a timely manner.
Image: Diego M. Radzinschi/ALM