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May 13, 2024 at 10:22 AM
E-Trade customers flooded social media Monday with reports that the investment platform was down around the market open.
The trouble appeared to be mostly over by noon, based on social media posts and a problem report chart on outage monitoring site Downdetector.
Angry social media users, however, reported they had lost money while the platform was down and some noted the outage occurred while GameStop shares surged.
“App, desktop, NOTHING is working,” one person posted, with an angry emoji, on X, formerly Twitter, at 9:44 a.m. Eastern Daylight Time.
By 9:45 a.m., Downdetector had logged more than 7,000 problem reports for E-trade, with 66% citing login troubles. Reports had dwindled to the 5,000 range by 10:45 and hit around 300 shortly before noon.
“I think it may be their whole site. I can’t even log in to the top page – getting a “Server Busy” message,” one user reported on Reddit around 9:30.
“Did @etrade get hacked? First they remove the ability to set stop limits on options spreads and then they make it impossible to login to manage the spreads manually. Making a lot of good decisions @MorganStanley,” another X user posted.
