3 Ways to Boost Your Services — and Your Advisory Fees

News April 05, 2024 at 03:43 PM
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The fee-for-service model has emerged as a mainstream opportunity for advisory firms to attract next-generation clients, a previously untapped client market, according to a report from AdvicePay. The report suggests three ways that advisors can incorporate fee-for-service financial planning into their larger practices and appeal to new clientele.

Young investors may not yet have significant financial assets, AdvicePay said, but they are reaching a stage in their lives where they have the financial wherewithal to pay for advice directly from their income. And with the right technology in place, scalability becomes achievable.

The fee-for-service model enables advisors to be flexible when pricing their services. In addition, the model's transparency fosters trust and helps clients understand the value they are receiving.

In a deep dive into some 380,000 transactions on its platform, AdvicePay found that in 2023, average pricing for monthly subscriptions was $265, a 6% year-over-year increase. Quarterly recurring fees averaged $968, a 1.6% increase from 2022. Single one-time payments averaged $1,578, up 6.7%.

AdvicePay noted that these results argue for choosing a subscription model over one-time payments, as the former can lead to a substantial increase in revenue generated per client, up to 2 1/2 times higher. This, in turn, translates to a higher recurring lifetime value per client.

With the great wealth transfer underway, AdvicePay said it is time for advisors to think about incorporating fee-for-service financial planning into their broader practices to attract the beneficiaries. It offered three ways to do this:

1. Firmwide

For advisors offering fee-based financial planning to both new and existing clients, communicating what the plan encompasses is essential. 

Advisors should give advanced notification about the firm's shift to a new fee model to all households currently engaged in planning services. They should provide detailed information about clients' current fees and a breakdown of the proposed fees following the conversion.

It is essential for advisors that are already offering some form of financial planning to clarify the services included in the existing assets under management fee, and — this is important — explicitly outline the financial planning they have been providing at no cost. 

Advisors should emphasize their commitment to delivering increased value and how they will address every facet of their clients' economic lives. This may include such things as retirement planning, college planning, tax planning, budgeting, estate planning and Social Security strategies.

It is also important to distinguish between financial planning and investment management, as many clients conflate the two. Advisors can stress that financial planning is an equally important — yet often overlooked — aspect of the advisor-client relationship.

2. Using a Day-Forward Approach

Some advisors are reluctant to charge existing clients via a new out-of-pocket fee structure. For these, a viable approach is to offer fee-for-service financial planning only to new clients. 

That way, current clients remain under the existing fee structure, avoiding any disruption in the relationship, while the advisor builds solid foundations with new clients. The new clientele will be in a strong position to add investment management as they continue to amass wealth and progress in their careers.

3. Transitioning During Yearly Reviews

AdvicePay said that transitioning clients during annual review meetings is common among advisors. The review meeting presents an opportune time to introduce the proposed fee-for-service model and a defined timeline for implementation. 

Similar to the firm-wide conversion strategy, the advisor's aim is to include all clients in the fee-for-service model, bit in an easily manageable way. Unlike the simultaneous transition in the firm-wide approach, the annual review conversion method adopts a gradual rollout, mitigating the challenges associated with transitioning a large number of clients all at once. 

Most financial planners align fees to client income, with the going rate at 2% to 2.5% of a client's gross income for annual fee-for-service engagements, according to the report.

AdvicePay noted that offering fee-for-service financial planning provides advisors with a consistent revenue stream even in a down market, and fee-for-service financial planning software can pay for itself with just one or two financial plans. 

And because financial planning and investment management go hand in hand, advisors who offer holistic financial planning can expect to grow their asset bases by more than threefold.

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