The advisor education and training firm Shaping Wealth has partnered with the technology development firm Alai Studios to create a new advisor-support tool called Lydia, designed to leverage artificial intelligence technology and behavioral finance insights to improve the way advisors engage with and serve their clients.
Lydia was designed as a "bulwark" against industry trends toward commoditization, according to the firms' announcement. It does so by augmenting advisors' capabilities across the key client service domains of emotional intelligence, decision-making, collaboration and coaching.
The announcement bills Lydia as an "always-on, meticulously trained companion" that is the "missing piece" for advisors struggling to achieve deeper client engagement.
Lydia currently engages advisors through three conversation pathways focused on navigating hard conversations, utilizing behavioral marketing, and measuring clients' money status and happiness. More "conversational agents" will be developed over time, according to the firms.
