PNC Bank customers reported problems trying to access the institution's mobile app Friday and the bank said its tech team was working on a remedy. At least some customers reported mobile access trouble on Monday.
Truist, meanwhile, experienced online banking and login troubles Friday that it appeared to resolve that day.
Outage monitoring site Downdetector received over 1,100 problem reports on PNC by roughly 10:15 a.m. Friday, with most related to mobile banking and login. Some reports indicated problems with online login as well, but PNC said the access problem related to mobile banking only.
"Good morning! Some customers are experiencing access issues with mobile banking at this time. Our technical teams are engaged and working to restore access as soon as possible. Online banking is currently available. Thanks for your patience," the PNC Bank Help account on X, formerly Twitter, posted at 9:43 a.m.
Customers posted complaints on X, including one who wrote: "pnc's app being down is gonna make me go insane actually."
"@PNCBank_Help do you know when mobile access will be restored? Unfortunately Zelle is only available through the app and I need to pay for childcare today," another posted.
Downdetector showed virtually no problem reports at 3:20 EST on Monday, but user posts there and on Twitter indicated some customers were encountering mobile app trouble, had had issues over the weekend, or both.
"@PNCBank_Help still can't access mobile app. Been down since Friday," one X user posted.
In response to another user asking if the app was down Monday, the bank's X help account wrote around 3 p.m.: "Hi! Thank you for taking the time to reach out to us today. Please know that our technical teams are working hard to restore access as soon as possible.
