In Advisory Fees, the Future Is Flat, Facet Founder Argues

Q&A February 20, 2024 at 03:30 PM
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The trend toward charging subscription fees continues to gain speed among registered investment advisors, particularly those specializing in helping younger clients.

Before long, that payment model will expand across the entire advisor landscape, according to Anders Jones, founder and CEO of Facet, an eight-year-old fintech advisory.

"In 10 years, more than 50% of financial advisors will be paid by flat-fee subscription instead of by AUM," Jones argues in an interview with ThinkAdvisor.

Facet charges a flat annual subscription fee that is not tied to assets under management. Fees range from $2,400 to $6,000, depending on account complexity and service level.

Facet, a virtual firm that pairs each client with a certified financial planner, aims to help improve clients' finances today, not just save for a retirement that might be 20 or 30 years away. Right now, its niche is the up-and-coming generation: average age, 45.

In the interview with Jones, 36, who before launching Facet spent 12 years as an early stage investor and partner at Argyle Ventures, details an ambitious vision for Facet to build "the next Fidelity … We have experienced folks around the table helping us do it."

Here are highlights of our conversation:

THINKADVISOR: Tell me about Facet's striking growth rate. 

ANDERS JONES: We started with about 3,000 clients in early 2020, and today we're at 14,000. It's been a pretty big run.

We began with around $2 million of revenue. Right now we're just under $40 million. We'll most likely grow another 30% this year.

What differentiates your mass affluent clientele?

Eighty percent of our clients have never worked with a financial advisor before. So we're not stealing clients or market share from other advisors. We're going after a fundamentally new market that's looking for advisors.  

Talk about the firm's funding.

We've raised more than $200 million of venture capital. [Private equity firm] Warburg Pincus is our primary investor. 

They believe in our big vision of building the next Fidelity. There's a massive company to be built here, and we have experienced folks around the table helping us do it.

What motivated you to start Facet?

We saw a huge opportunity for a different way to deliver and charge for financial advice. 

We found a big market out there that wanted help but couldn't work within the existing industry structure. That's who we've gone after.  

What's the most important thing that other advisors can learn from your success?

Question the sacred cows of the industry. The AUM pricing model works great for high-net-worth clients. But if you want to help the mass affluent, you have to rethink pricing and business models.

Build your business in a scalable way: The way we've been able to scale is to build one repeatable process.

What was your inspiration to launch Facet? 

When the first robo-advisors were getting a lot of attention, it seemed there was a movement toward a next generation of financial advice, more tech-driven.

Then, the [Labor Department's] fiduciary rule was defeated. The industry pushback [had been] if you do this, you're going to end up with 8 million households that will lose their advisor relationships because the advisors can't afford to service them and act in their best interest at the same time.

That was the big "aha!" moment. There was a big opportunity there — with the industry very publicly saying that they [would be unable to] act in the best interest of their clients. 

The AUM-based model is very antiquated and not aligned with clients' best interest.

What's the better way?

Paying with a flat fee, like we have, is much more transparent.

With a flat annual subscription fee, you know exactly what you're paying for and exactly what you're getting.

Facet has 100 advisors and about 14,000 clients. Isn't that a great many clients for the number of advisors?

It is, but that's part of our secret sauce. We've built a lot of tech to make our advisors a lot more efficient. Our fully ramped advisors work with close to 300 clients.

What are the challenges?

We're dealing with something different, and therefore it's hard. We're constantly reinvesting to make our tech and client experience better, figuring out what our market segment really wants. 

But the good news is that the demand is there. We're not fighting a battle to attract people. These people really need the help. 

Let's talk about trends. How do investors, in general, want their advice delivered?

The days when people go to see their advisors have largely passed. To the extent that they're still here, it's more of a high-net-worth delivery model as opposed to where we focus: the mass affluent.

That [calls for] virtual delivery and ease of communication. We do a lot of asynchronous communication with a secure messaging platform.

What do people actually want from their advisor in addition to technical expertise?

We often say internally that we're in the [anti-]anxiety business: We help people figure out how to be less anxious about their finances.

Our Financial Wellness Score is a way to help them make adjustments immediately to get to a better place — not just plan 30 years in advance.

What new services do you see emerging?

Over time, and it's happening right now, for the mass affluent, it's tying the action to advice including estate planning, insurance and risk — and have it live in one place. 

The advisor will be the hub of people's financial life. [But] advisors will have to fundamentally change their service model. 

Your thoughts about artificial intelligence?

We're a [long] way from AI replacing human advisors, but we're very close to its helping human advisors provide much higher-quality service and with much more efficiency.

For bigger companies that have the sophistication, AI is going to be phenomenal for both advisor and investor.

What's your top concern about the advice business?

The way advisors charge.

I think that in 10 years, more than 50% of financial advice will be paid by flat-fee subscription instead of by AUM.

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