Aflac is suing to get its money back from a support services vendor that was hit by a ransomware hack attack in June 2022.
The Columbus, Georgia-based life and health insurer wants the vendor, Exela, to refund $875,500 in support services fees.
"Exela has acted in bad faith and has been stubbornly litigious in refusing to repay the fee refund," Aflac says in a complaint filed recently in the U.S. District Court for the Middle District of Georgia.
Representatives for Aflac and Exela did not respond to requests for comments about the case.
Aflac: Aflac is best known in the United States for selling individual life insurance, health insurance and accident insurance products at the worksite.
It reported $4.7 billion in net income for 2023 on $19 billion in revenue.
Exela: Exela is an Irving, Texas-based business process automation company.
It has about 15,000 employees and 4,000 customers around the world.
The Aflac-Exela arrangement: Aflac hired Exela to help it process incoming mail, including payments and documents, in 2008.
