Online investment platform E-Trade appeared to be experiencing an outage Tuesday, based on social media reports.
Outage tracking website Downdetector showed more than 250 problem reports around 11:30 a.m. Eastern time. Most of the reports cited login problems, according to the service.
Twitter, formerly X, users reported login problems and an inability to see live pricing.
One X user posted a screenshot of a message from E-Trade indicating the company is now charging $3 a month to subscribe to real-time quotes for accounts under $10,000, which prompted frustrated responses.
"Absurd they would do this unannounced" on the same days the U.S. government released key Consumer Price Index inflation data, one post said. "It's like they hate their customers." The same X user also tweeted: "@etrade HOW COULD YOU CHANGE YOUR STREAMING POLICY UNANNOUNCED ON CPI DAY?!?!!?!?"
Another tweeted at 10:25 a.m.: "Thanks @etrade for logging me out and removing Face ID feature just for me to log back on after looking for my passwords, re enable Face ID feature, then logs me out again and disables Face ID again idk why. Thanks for making me lose money like always terrible brokerage."
