Chase banking customers encountered troubles with accounts for a second straight day Tuesday, including delays in transaction processing, social media posts indicated.
While trouble reports on Downdetector dipped to double digits overnight after rising for several hours Monday, surpassing 840 at one point, some consumers indicated they continued to experience problems Tuesday.
Downdetector, which gathers data on outages at banks, websites and communications companies, indicated it had received 365 problem reports from Chase customers by 1:30 p.m. Eastern Time on Tuesday, with a large majority reflecting issues with account balances and transactions.
"Like a multi-billion-dollar company can't handle my PayPal transfer… bro what are they doing with my money," a Downdetector user posted Tuesday afternoon, adding in a second remark that "I just transferred over my weekly check from PayPal to my bank account and now it is stalled. So i'm just hoping my money is there so I can buy groceries tonight."
"Is anyone's transactions on debit card not updating again like yesterday ?" another user posted. Another responded that she was able to buy things but the transaction history wasn't updating.
"Am able to login to Chase, but won't display statements, year-end summaries, notices and letters," yet another Downdetector user posted.
At least one Downdetector user reported that his account access issues had been resolved after he contacted customer support on the Signal app.
On Monday, consumers reported problems with account balances and access and with declined debit card transactions.
"Once again… transferred money from Apple Pay to Chase. But it's not showing in Chase account. This just happened a few weeks back. Been 3 hours now. Totally ANNOYING," one Downdetector user posted Monday.
"Their whole system is down at the branch as well. My cards are getting declined too," another Downdetector user posted.
