Truist sparked nearly 600 online trouble reports Friday morning as customers cited problems logging on to the bank's website and mobile app, according to Downdetector, which tracks outages at financial institutions, cable companies and other businesses.
"Online banking is down…once again. This is becoming a weekly thing. So annoying," one user commented on Downdetector's Truist page, which shows several customer complaints about online banking posted in recent days and weeks.
"How is this even a issue? I've dealt with this more since the merger than I did the entire 10+ years with BBT," another user posted, referring to a Truist predecessor bank.
In response to complaints on X, formerly Twitter, Truist tweeted: "Good morning, We are experiencing intermittent issues with mobile banking. We apologize for the inconvenience and are working to resolve this quickly. Please let us know if you have any other questions."
"The Truist app being down on payday is nasty work man," one X user tweeted. Another posted a screenshot of a service-unavailable message.
