Free Medicare Benefits May Not Really Be Free

Best Practices September 28, 2023 at 11:39 AM
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Medicare Advantage plans are going fishing for new enrollees during the coming open enrollment season.

The bait is very enticing, but, before your clients bite, warn them that, below the appealing surface, painful hooks are waiting.

The surface is ads that say something like "Zero dollars in monthly premiums! And extra free benefits — dental, hearing, eyeglasses, meals, transportation, and more!"

Let's be honest, "free" is a powerful word.

So, during this year's annual open enrollment period, which runs from Oct. 15 through Dec. 7, help your clients understand that there's a dark side to these offers.

The Difference Between Medicare Advantage and Medigap Coverage

Heading into open enrollment, a little less than half of Medicare beneficiaries today have Original Medicare, which is also known as traditional Medicare, or fee-for-service Medicare.

This coverage consists of Medicare Part A inpatient hospital coverage and Medicare Part B coverage for physicians' services and outpatient hospital services.

Part A coverage and Part B coverage are administered by the U.S. government, but Part A and Part B are not free.

In fact, clients who buy only Part A and Part B coverage, or "Original Medicare," can wind up paying 20% of everything, with no spending limit. This is not comprehensive coverage.

Many clients supplement Original Medicare with a Medicare supplement insurance policy, or Medigap policy.

These policies cover many, if not all, of the costs that Medicare Part A and B would have left the beneficiary to pay, making this a very well-budgeted approach to Medicare coverage.

For the people paying the Medigap monthly premiums, the idea of getting what appears to be the same Medicare coverage for no monthly premiums is almost impossible to resist.

But, here's the problem: A Medicare Advantage plan does not provide the same coverage as traditional Medicare with a Medigap policy.

Medicare Advantage Plan Limitations

When a client enrolls in a Medicare Advantage plan, the client no longer has coverage from the U.S. government.

The client trades in the government's version of Medicare for an insurance company's version of Medicare.

Your client must follow the rules of the insurance company to get care. The rules your client must follow when enrolled in a Medicare Advantage plan are vastly different from the rules traditional Medicare uses.

Network Limitations

Instead of being able to see any provider or going to any hospital that accepts Medicare, your client is now limited to seeing the providers in a provider network, which can change at any time.

The doctors in the network today may not be in network three months from now, when your client's surgery is scheduled.

Even if your client does not have out-of-network coverage, they will always be covered in an emergency.

But beware if an ER visit turns into a hospital admission or a surgery.

Your client will have no coverage for anything other than the emergency room.

If your client has a Medicare Advantage preferred provider organization plan, or PPO plan, your client can have coverage outside of the plan's network, but your client will pay more of the final bill than if your client had stayed in network.

Your client cannot assume that a doctor will take the PPO plan.

Providers outside of a plan's network do not have to take insurance coverage from companies they do not have a relationship with.

If a client in a Medicare Advantage plan seeks care out of network, the client will need to pay the provider and then navigate the reimbursement process with the insurance company.

Prior Authorization

The health care services your client gets under Medicare Advantage have different restrictions and limitations than those covered by traditional Medicare.

In traditional Medicare, providers that accept Medicare rarely have to get prior authorization, or permission to provide medical services, from the paying entity.

Not so in Medicare Advantage.

When you look at the summary of benefits of almost any Medicare Advantage plan in the country, you'll see prior authorization is required for most services.

This includes chemotherapy, inpatient hospitalization, surgeries, X-rays, lab services, physical therapy, Part B infusion drugs and more.

The Cost of 'Free'

Prior authorization can seriously delay the time it takes for a client to get care, and that delay can be deadly.

According to a recent AMA report, 94% of the doctors said prior authorization delayed their patients' access to necessary care, with almost half also saying they've seen these delays lead to an urgent or emergency care need.

Almost 10% of doctors said that they have seen these delays lead to a patient's disability or death.

For clients who are not able to get prior authorization, but go ahead with services anyway, the entire bill is theirs to pay.

The spending limits of Medicare Advantage plans only apply when your client follows the plan rules.

Not getting prior authorization when it's required means no spending limit applies.

Finally, your client is subject to copays when using health care services on a Medicare Advantage plan.

Yes, your client often pays no monthly premiums, but the client will pay something every time the client uses covered health care services, up to the plan's out-of-pocket spending limit.

These limits can be as high as $8,300 in network and $12,450 in and out of network.

That's the equivalent of $691 per month (and more than $1,000 per month in and out of network) in premiums for people who reach the maximum spending limits.

Even those free benefits are not "free," because of the impact of benefit limits.

Almost 60% of Medicare Advantage plans cap dental benefits at less than $1,000 annually.

Expect significant co-pays for crowns, bridges and extractions.

The Irreversible Hook: The Challenge of Returning to Medigap

Bottom line, giving good Medicare advice is all about your clients' total out-of-pocket costs and the clients' ability to get the care they need when they need the care.

What good is a zero-dollar monthly premium if your client winds up paying more overall for health care services than if your client had a $180 monthly premium but no additional costs for care?

How much good will a gift card for over-the-counter medicines be if your client cannot see a cancer doctor that could save their life?

Your client will just change back to Original Medicare with Medicare supplement insurance at that point, right?

Unfortunately, once your client has moved to a Medicare Advantage plan, your client may never be able to get the Medigap policy back.

Depending on a client's health, the state the clients live in, how long the client has been enrolled in Medicare Advantage, and some other critical factors, Medigap insurers can charge your client significantly more for the plan your client once had, or even deny your client access to that coverage altogether.

They've hooked your client.

But, never fear, your client still has those extra free benefits.


Melinda Caughill. Credit: 65 IncorporatedMelinda Caughill is a co-founder of 65 Incorporated, a firm that provides fee-based Medicare advice for clients. The firm has also developed i65, a Medicare support system for agents, advisors and other professionals who want to help consumers with the Medicare enrollment process.

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