Customers at Wells Fargo took to social media Thursday to report problems transferring funds and using their debit cards. The news comes about three weeks after clients complained about deposits that appeared to be missing from their bank accounts.
Downdetector, a website where consumers can report problems with banks, fintech platforms and other companies, logged 756 outage reports for Wells Fargo shortly after 5 p.m. Eastern Daylight Time, compared with a normal outage level of four.
The reports seemed to start about an hour and a half earlier, according to a graphic on the site. At about 6:30 p.m. EDT, the level of Wells Fargo complaints fluctuated between roughly 540 and 725, per the Downdetector graphic.
"We are aware that some customers are experiencing intermittent issues with certain transactions. Our teams are working diligently to resolve. We apologize for any inconvenience," Wells Fargo said in a statement shared with ThinkAdvisor via email at 6.30 p.m. EDT Thursday.
On Friday morning, Downdetector complaint reports for Wells Fargo had subsided to roughly 60, while posts on the site indicated some customers continued to face difficulty with their accounts.
In early August, some Wells Fargo customers said recent deposits appeared to be missing from their accounts; the company largely resolved the issue by the following day. Wells Fargo account holders reported similar problems in March.
Client Complaints
Downdetector users and those on X, formerly known as Twitter, posted descriptions of the problems they were facing at Wells Fargo late Thursday.
These included someone who claimed they had money in their account but their ATM card wasn't working and who complained about looking like a "deadbeat" after a waitress said the card had been declined.
Another Wells Fargo client posted on Downdetector that they're on a family vacation far from home, their debit card was declined multiple times when they ordered dinner, and they couldn't transfer money between accounts.
The wait time to call was over an hour, according to this poster, who said they had "over 6 figures" in their Wells Fargo accounts and "will be removing every single dollar" when they return home. "This is the last straw."
