What's Behind the Wirehouses' Great Comeback?

Commentary August 07, 2023 at 03:07 PM
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Once given up for dead (or at least nearly comatose) after the Great Financial Crisis of 2007-2008, the big Wall Street wirehouse firms — Merrill, Morgan Stanley, UBS and Wells Fargo — have made nothing short of a miraculous recovery to once again seek dominance of the business of wealth management.

This bold claim of a wirehouse resurgence comes from none other than the big four entities themselves, all recently reporting record levels of revenues, earnings, assets, new households and financial advisors.

In just the first half of this year, Merrill added 26,000 new client relationships, it reported in its latest earnings results — more than a 100% increase over the prior year. It also said it's grown the business for 26 quarters in a row. At the same time, Merrill added nearly 200 additional advisors in the period ending June 30, growing its total advisor headcount to more than 19,000.

That is a far cry from the firm's dance with death and near-bankruptcy after getting caught up in the mortgage-backed securities debacle and subsequent fire sale to the Bank of America. At that time, both advisors and clients were fleeing the Thundering Herd in droves in search of safer pastures, with the industry wondering if the vaunted Merrill Lynch brand could end up in the scrap heap of history.

Meanwhile, Morgan Stanley continues to post record revenues in its wealth division, as well. In that second quarter, the business reported net revenues of $6.7 billion, a 16% increase over a year ago. The wealth unit also added $89.5 billion in net new assets, which totaled $199 billion for the first half of 2023.

This means the level of Morgan Stanley's net new assets during the first two quarters of this year got close to that of Charles Schwab's retail brokerage and RIA custody businesses combined — $222.7 billion during the same two quarters.

UBS and Wells Fargo's wealth units have also made inroads in their business results recently while fending off banking and brand-related issues tied to their parent companies.  UBS reported a nearly 90% increase in wealth management revenues, and even the embattled Wells Fargo added new advisors for the first time in years.

Coming off its acquisition of Credit Suisse, UBS is planning to expand its wealth management operations in the Americas by targeting the ultra-high-net-worth market of investors. Over the past three years, the bank's expanded its advisor base in the region by about 25% through the first quarter by focusing on this lucrative demographic group, according to Reuters.

Despite these recent impressive gains, the wirehouse segment continues to lose market share to the independent advisor industry — a trend that has been accelerating over the last several decades. Yet, based on a variety of factors, many industry analysts and observers believe the structural changes being made by these legacy institutions could finally be making a difference. 

What's Next?

One key area of synergies that made sense, at least on paper, for the consolidation of the Wall Street brokerages into mega-financial services institutions was the potential for cross-selling.  This included referring advisors' wealthy clients to banking and financial products, such as mortgages, credit cards, insurance, lines of credit and more, as well for the core bank clients being referred to advisors in the wealth units.

Some captive wirehouse advisors used to complain about being saddled with various quotas of product sales and other targets. But this strategy now seems to be working and even appears to be helping new client attraction and retention in the wealth units. For instance, Merrill advisors made over 52,000 referrals to other lines of business inside of BofA in the first half of 2023.

Other changes that are helping with advisor retention and growth are the broad-based simplification of compensation plans. While they are still somewhat of a Byzantine mess, these comp plans are incrementally rewarding wirehouse advisors with higher payouts for more profitable relationships; this achievement increases their productivity-per-advisor ratios, which dwarf those of their independent brokerage peers.

Most of these changes are focused on incentivizing the sales of lucrative managed accounts that top 300 basis points versus traditional commission-based transactions.

At the same time, the wirehouses have successfully co-opted the financial planning messages of independent RIAs. They're aggressively advertising how these Wall Street brands and their advisors can help investors meet their goals, set up long-term plans, diversify investments and more, during the many commercial breaks on the Golf Channel, combined with prominent logo placements on baseball stadiums nationwide.

Will this wirehouse renaissance continue, or will the conflicted business models of Wall Street short-circuit this success? That's really the industry's trillion-dollar question.


Timothy D. Welsh, CFP, is president, CEO and founder of Nexus Strategy, LLC, a leading consulting firm to the wealth management industry and can be reached at [email protected] or on Twitter @NexusStrategy.

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