TD Ameritrade says it has resolved problems with its website as of 12:30 p.m. ET Friday.
In the morning, the brokerage told clients via Twitter that it was aware of the need to "fix a known issue with our site" and suggested that they use a different web address.
In addition to problems with the main TD Ameritrade website, several posts on Twitter on Friday mentioned issues with the broker's Thinkorswim (TOS) trading platform, although investors said they could close trades on the TOS mobile app.
The Thinkorswim issues were "quickly resolved," according to the platform's Twitter account.
A TD Ameritrade spokesperson said via email at 11:30 a.m. ET that "due to an intermittent technical issue, some clients may be unable to access the web page, tdameritrade.com. Clients can access their accounts for all trading needs at invest.Ameritrade.com. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience."
The spokesperson added: "The thinkorswim application is not currently experiencing any issues. Clients can continue to trade on thinkorswim."
Roughly an hour later, the spokesperson confirmed that tdameritrade.com had been restored.
Downdetector noted that clients were reporting problems with the TD Ameritrade website at roughly 11 a.m. ET, and one individual suggested that there were Thinkorswim problems on the desktop version of the platform, but not on the mobile app. As of 12:30 p.m. ET, reports of outage issues were minimal.
Morning Mess
One Twitter user posted at 9:30 a.m. ET: "I can't access TD Ameritrade. Chrome and Edge browsers on laptop, windows. It worked fine yesterday. WTH?"
TD Ameritrade replied: "We apologize for the inconvenience as we work to restore the website. For now, you will want to access the classic version of our website directly by visiting http://invest.ameritrade.com."
"Thankful it just wasn't me who couldn't access it. And thank you for providing a workaround @TDAmeritrade," another Twitter account replied.
