Here's the Price Advisors Will Pay if They Don't Treat These Clients Better

Commentary March 27, 2023 at 12:35 PM
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Welcome to 2026: It's become clear that neither the wealth management nor insurance industries had proven capable of sufficient change, and three recent MIT grads have stepped in to capitalize.

They introduced the world to "Jen Ret," the first artificial intelligence retirement income advisor. Within three months of its introduction, Jen Ret was generating income plans for retirees at a rate exceeding 250,000 per month.

Why would an AI advisor win the confidence of three million retirees, 92% of whom were women, in only its first year of operation? That question, and its answer, "it listens," would be talked about and scrutinized for a decade. A 2030 headline from Blunberg News captured it: "The Bot That Blew Up Financial Advisors."

The financial advisory business was decimated. By 2031, 63% of male advisors had left the business, after suffering, on average 77% loss of assets under management.

Flawed Assumptions

"I had a very successful practice," said George B., a 71-year-old former financial advisor from Roanoke, Virginia. "But by 2028, more and more of my male clients had passed. It hit me very hard to discover and to come to terms with the reality that I couldn't retain even one of their spouses. That was a blow I could not recover from."

Nor could George's broker-dealer of 23 years. QNTL Securities was but one of 265 broker-dealers that ceased operating between 2029 and 2033.

I asked George if he had considered why he had proved incapable of retaining women clients.

"Considered? About a million times over! I thought I did everything right. I had a great rapport with their husbands. I kept them informed, met with them personally at least twice per year, generally with the wife present. And I delivered good performance. I mean, I can't control a sustained bear market. No advisor can!"

I probed George about what he felt that he could have done differently that may have enabled him to survive as an advisor.

"I blew it with the women. To be truthful, I assumed they weren't that interested. I felt their husbands had more knowledge about money. And more interest in it. My view was that the wives were more concerned about maintaining their lifestyles, not about how the money was invested.

"In retrospect, I make a whole lot of flawed assumptions, and those assumptions drove my behaviors. If I can reduce it to anything, it was my making of flawed assumptions that wrecked my career. Those assumptions really prevented me from developing meaningful relationships with the wives."

George continued, "Look, I wouldn't be making Doordash deliveries if I had been smart enough to get to truly know the women. I assumed they would simply continue to be my clients."

What Really Matters

I spoke with several other men who in recent years had left the advisory profession. Their stories were similar to George's. What I was lacking was an understanding from the perspective of women who had fired their financial advisors.

Susan R., a 67-year-old former librarian and a longtime resident of Farmington, Connecticut, related experiences which I found to be similar to other women I spoke with.

"Reading has been an important part of my life," Susan said. "I was, after all, a librarian for 41 years. When I read about Jen Ret, I was immediately interested.

"When Frank passed, I was left to make the decisions about money. I didn't feel I had a great deal of expertise, but I didn't want to rely upon Frank's advisor, as I didn't feel I had any meaningful relationship with him, even though he invested our money for 11 years," she added.

Susan continued, "Within five minutes of interacting with Jen, I was captivated. I know it sounds goofy. I was speaking with basically a robot. But the conversation, her pleasant voice — so reassuring! And her questions — well, that captured me. She asked me questions, and I gave her answers. I felt I was heard.

"At some point, it no longer mattered to me that it was artificial intelligence that was hearing me, because I had confidence that the artificial intelligence understood what my investment and income needs were," Susan said. "And that's what really mattered. I came away from the experience with a personal plan for my income, and it reflected my priorities.

I found that Jen wasn't dogmatic. She was focused only on what was important to me. I can check on it whenever I wish. I can interact with Jen anytime I want, and I feel confident about my financial future. I've told dozens of women about my experience, and I know that a number of them have also planned their retirements with her."

Writing on the Wall

In the end, when women like Susan found a way to "get the results they needed," the worlds of wealth management and insurance were forever altered. Jen Ret, and similar AI financial advisors that followed, filled an unmet need that men would not or could not fill.

But here's the great irony within this story of the historic dismantling of the traditional financial advisory business: It didn't have to happen.

As early as 2018, it was clear from multiple research studies that women were absolutely willing to work with male advisors. Assuming, that is, the essential ingredients of an authentic relationship — notably, a man willing to listen — were in place.

In the final analysis, women didn't reject men. What they rejected was being stereotyped, misjudged and ignored.

David Macchia, MBA, RMA, CBBP, is an author, public speaker, and entrepreneur. He is the founder of Wealth2k Inc., and the developer of the widely used retirement income solution, The Income for Life Model.

(Image: Shutterstock)

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