Population and wealth are significantly shifting to millennials and Generation Z, who now collectively represent 47% of the U.S. population, according to a recent report from Fidelity Institutional. Because of their sheer numbers and wealth potential, next-generation investors will play a pivotal role in the growth, valuation and long-term success of firms in the financial advisory sector.
Millions of 18- to 34-year-olds have started investing since the beginning of the COVID-19 pandemic. Along with their rise came an influx of social media influencers and fintech outfits eager to help them save and invest.
Financial advisors — who typically have preferred serving the already-affluent (and typically older) generations — have an opportunity to become educated on younger investors' needs now and make strategic adjustments to serve them well and profitably.
Most of the findings in this report came from the Fidelity Investments 2022 Investor Insights Study, which included 2,490 investors who were 21 and older and had household investable assets of $50,000 or more.
Importance of Young Clients
Fidelity noted that although it may be difficult for some advisors to consider serving this not-yet-affluent group, they should consider these attributes of young investors:
- They prefer to do most of their financial business with one firm.
- They are loyal, likely to recommend their advisor to family, friends or colleagues.
- They are motivated to improve their financial situation.
- They believe a financial advisor will help them achieve financial or investment success.
- They are willing to pay for advice.
Not all millennials and Gen Zers are the same, however. Fidelity's analysis showed that an individual's savings rate and service level are chief factors in determining the long-term profitability of a client; sometimes clients with higher assets or incomes are not the most valuable to an advisor's business over time.
For that reason, it is important for advisors to be deliberate about the attributes they seek in a younger client — e.g., profession, savings rate and service demand — so that they can attain revenue and profitability goals in the future.
Given their lived experiences, next-generation investors do not fit the same mold as their older counterparts at comparable ages, according to the study. They are following nontraditional life paths, driven by values, always connected to technology, motivated by fear of missing out (FOMO) and focused on mental health, and they value diversity.
Understanding the nuances of serving these young investors will help advisors better tailor their approach when offering to help them, the report suggests.
What Millennials and Gen Zers Value in a Relationship
Fidelity's analysis found that younger investors often want to co-pilot their financial lives and be engaged in decisions rather than simply delegate them to an advisor. They appreciate a full spectrum of advice, from investment management to financial planning to help achieving life goals. They value an accountability partner or behavioral coach to keep them on track.
Although saving for retirement is a priority — and source of stress — for many young investors, they are more likely than their older counterparts to focus on creating financial independence, to stop working entirely or pursue passions. In turn, Fidelity said, they need guidance on how to save and invest for earlier retirement or shifting to lower-paying jobs later in life.
