A Time for Cheer (and Social Security Scams)

Best Practices December 20, 2022 at 11:02 AM
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With the approach of the winter holidays, a new resource published by the Social Security Administration warns financial advisors and their clients to be on the watch for fraud and emerging scams.

According to the SSA's new report, How to Spot a Government Imposter Scam, attempts to defraud clients spike around the holidays. This year, the near-record Social Security cost-of-living increase of 8.7% seems to be a useful tool for scammers trying to make inroads with the unwary.

"Many of us spend the holidays relaxing and sharing in goodwill with friends and family," the SSA warns. "But some bad actors use the holidays to take advantage of people's generous spirits. Scammers frequently target the older and other more vulnerable members of our communities. They pretend they are from Social Security or another government agency to steal your money or personal information."

In late 2022, scammers are primarily using the telephone to contact clients, but scammers may also use email, text messages, social media or the U.S. mail. Increasingly, fraudsters are calling people to "verify information about the 2023 cost-of-living adjustment for people who get benefits."

As the SSA notes, the COLA is automatic, and a beneficiary does not need to verify anything, nor do they need to be collecting Social Security to benefit from the 2023 COLA. As such, the SSA won't ask clients to provide information or money to get their benefit increase.

Notably, the SSA may email or text clients to share information about programs and services, but they will never ask for personal information via email or text.

More evergreen scams making the rounds this year include clients receiving fraudulent calls from a person claiming there is an urgent problem with the target's Social Security number or account. Often, the scammers pressure their target to act immediately, and to pay in a very specific way — two of the telltale signs of fraud.

Generally, if a person owes money to Social Security, they will receive a letter with payment options and appeal rights. The SSA only accepts payments electronically through Pay.gov, its online bill pay service, or by check or money order through its offices.

The SSA will never threaten a person with arrest or legal action because they don't agree to pay money immediately. The SSA will also not "suspend" a person's Social Security number, promise a benefit increase in exchange for money, or ask a person to send gift cards, prepaid debit cards, wire transfers, cryptocurrency or cash through the U.S. mail.

Clients or advisors who suspect they have been the target or the victim of fraudulent activity can report their experience on the SSA's website here.

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