While the month of March used to primarily be associated with seasonal events like collegiate basketball tournaments and Women's History Month, this year it bears a grim reminder: the two- year anniversary of the COVID-19 pandemic.
While much progress has been made in the fight against COVID-19, I don't think I'm alone in saying that it has been a life-altering experience.
As we strive toward a future where masks are no longer required and we can all be in-person again, it's important to recognize that the pandemic has touched each of us in different ways.
As someone steeped in the life insurance business, it is no surprise that I've witnessed a significant change in how people think about and discuss mortality. While discussing end-of-life needs and death remains an uncomfortable topic for many, I've noticed a slow, but steady, change in people's willingness to discuss.
How this conversation plays out and evolves is different for everyone. But, as a financial advisor, it's likely many clients are approaching you with corresponding questions about life insurance.
It's no secret that COVID-19 has led to a rise in life insurance applications: MIB reported a record-breaking 4% increase in year-over-year applications in 2020 and a further 3.4% year-over-year increase in 2021. But, what is less clear for financial advisors and their clients is how available life insurance offerings have been impacted.
As a digital life insurance agency committed to working with partners to make life insurance more accessible to clients, let me offer you a peek behind the curtain.
The Law of Large Numbers
For the life insurance industry, mortality has historically been relatively easy to predict.
While there are always unique considerations for every applicant, mortality rates have historically followed the law of large numbers and seen minimal volatility.
Enter COVID-19. While every life insurance organization has been impacted by COVID-19 in different ways, there is no denying the impact of the pandemic on claims.
According to the American Council of Life Insurers, for example, life insurance death benefit payments rose 15.4% in 2020, mostly due to the pandemic and the largest increase since the 1918 influenza pandemic.
What does this mean for consumers looking to buy life insurance? Most importantly, there has been no corresponding increase in policy premiums. In fact, Haven Life actually lowered our premiums during the pandemic.
What is happening, however, is that the pandemic has accelerated how insurers leverage applicant data.
This is manifesting itself in a few ways:
1. How Data Is Analyzed
While underwriters have long had access to personal data like prescription history and driving record, the pandemic necessitated that such data be utilized in new ways.
While this certainly includes better use of AI and machine learning technology, it also includes smarter human-powered intervention.
Wade Seward is head of distribution strategy at 
