H&R Block and TurboTax Clients Fume Over Delayed Stimulus Check Deposits

H&R Block "understands stimulus checks are vitally important for millions of Americans," it said in a statement provided to ThinkAdvisor Tuesday. "The IRS determines where second stimulus payments were sent, and in some cases, money was sent to a different account than the first stimulus payment last spring," it said.

H&R Block "immediately deposited millions of stimulus payments to customers' bank accounts and onto our Emerald Prepaid Mastercard yesterday, and all direct deposits are being processed," it noted. "If the IRS Get My Payment website displays an account number a customer doesn't recognize, H&R Block customer service agents are ready to help with additional information at 800-HRBLOCK and @HRBlockAnswers on Twitter."

H&R Block also acknowledged the issue on Twitter Tuesday, tweeting: "Customer support calls, social media and App volume remain very high. We thank you for your patience." It directed clients to https://www.hrblock.com/tax-center/filing/credits/stimulus-payment-information to get more information.

Intuit and the IRS did not immediately respond to requests for comment. But Intuit's TurboTax tweeted Tuesday afternoon that the IRS "will issue payments using the most recent information they have on file, likely from your 2019 tax return — either by direct deposit or by check." It directed clients to the IRS website to check the status of their checks.