Broker Impersonated Clients and Supervisor 30 Times: FINRA

However, in a Form U5 termination notice dated July 16, 2019, Northwestern Mutual reported that Feeley was "permitted to resign while under internal review for having, on multiple occasions, posed as clients during telephone calls made to another financial institution," according to FINRA.

From March to May 2019, Feeley impersonated two clients on 10 telephone calls with the firm's insurance affiliate, FINRA alleged. Feeley posed as the customers on calls to the affiliate's customer service department to obtain information about the customers' insurance contracts, according to the AWC letter.

"Although the policy information was requested, neither of the customers authorized Feeley to impersonate them," according to FINRA.

During the same period, Feeley impersonated his firm supervisor without authorization during 20 telephone calls with the same affiliate, the regulator alleged. Feeley posed as his supervisor when that person was the only servicing representative of record with the affiliate and Feeley "had an urgent need for information about the terms or status of a customer's policy," according to the AWC letter.

By impersonating two customers and his firm supervisor on the phone calls, Feeley violated FINRA Rule 2010 (governing standards of commercial honor and principles of trade), according to FINRA.

— Related on ThinkAdvisor:

• A Broker Impersonated His Client … Twice. It Didn't Go Well.
• Another Broker Impersonated Clients … 6 of Them. FINRA Wasn't Pleased.