Michael Kitces, CFP, leads Kitces.com, writes the Nerd's Eye View blog and is head of Planning Strategy for Buckingham Wealth Partners. He also co-founded XY Planning Network and AdvicePay and has over 58,000 Twitter followers.
Top Advice
While it's important to help clients stay the course, recognize how frustrating it is for clients to feel stressed, have a desire to do something to protect themselves and be told to "do nothing" and stay the course.
Instead, for clients who are calling and want to take action, help them to find a way to exert that energy positively to do something instead.