Sometimes it's hard to look at yourself in the mirror. You might not like what you see. But usually we don't do that when it comes to our skills and abilities.
Instead, as some psychology studies have pointed out, we all have a cognitive bias to overestimate our own qualities and abilities relative to other people.
In fact, in Minnesota where I live, we have the "Lake Wobegon effect," which was named after Garrison Keillor's fictional town where "all the women are strong, all the men are good looking and all the children are above average."
So what does this have to do with sales?
Basically, most of us think we're better than we are. We're not brutally honest with ourselves – and, because of that, we don't do things that could actually help us improve.
Let's just look at one little example. In my book, Agile Selling, I cite a study by SBI that found that 60 percent of forecast deals fail to close. That's awful. Forecast deals are ones that you're sure are going to close by the end of the month.
What happened to them? Why didn't they close?
Most sellers blame pricing, products or clueless decision makers. But what if you were brutally honest with yourself?
Truth be told, I've lost business because my follow-up sucked.
