Engaging Millennials: Working Together to Move the Profession Forward

November 30, 2015 at 07:00 PM
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Over the course of this year, I have listened to close to half a dozen presentations about how to engage the millennial client. New fee structures, social media strategies and adapting the financial advice offering have been suggested, and are indeed necessary for our profession to become relevant for 20- and 30-somethings. However, we cannot forget that engaging and retaining the millennial advisor is an important piece of this conversation.

The profession has come a long way since the days when a young advisor might find him or herself alone in a room of "gray haired" advisors. We have a vibrant community of next-generation advisors who are passionate about serving clients and moving the profession forward. Across the country, we are seeing next-gen advisors step into leadership positions.

However, one of the most common frustrations I hear from young advisors is over serving young clients who have not yet accumulated significant wealth. While some established businesses are trying to figure out how to serve this demographic, many young advisors have left their firms to hang their own shingles.

I wonder how many of these situations could have had a better outcome if advisors had worked together to solve this problem. As business owners, are we creating attractive careers for young advisors or simply providing a training ground for them to launch their own businesses? Probably both — and that's okay, and even healthy for the profession.

Many young advisors are eager to build a long career in an established firm. When the succession planning conversation is less about identifying a buyer for the business and more about embracing the passion of young future partners, we can give young advisors room to find fulfillment and success in the profession. Firm owners and young advisors must work together to engage the millennial generation in the context of what makes sense for the business.

Owners, leverage the natural network of your young advisors to attract the next generation of clients. It can be very frustrating for advisors to constantly turn away prospects because they do not meet the firm's high minimums. Further, the business is potentially losing some great future clients. Foster an environment of open dialogue so your young employees have an opportunity to contribute to the firm.

Transparency regarding how management weighs strategic decisions can go a long way in building understanding and patience among young advisors. My own mentors within my firm helped me understand how best to provide input and feedback to management, as well as how and when to put on the "management hat." The economics of integrating millennial clients into the business probably looks quite different from those of the current client base. However, it is important not to lose sight of the long game. The willingness to give up some profitability in the short run for the long-term potential of these clients is a reinvestment in the business that will help secure a promising future.

I hope those millennials who choose to start their own businesses will also take the long view and continue to learn from others in the profession. I hope they will continue sharing their experiences and pushing this industry to think outside the box. I also hope they will find mentors who started their firms 20 or more years ago. What can be learned from the successes and challenges they have encountered? How can young owners plan for business sustainability and succession now rather than waiting until it's time to exit the business? By anticipating certain milestones and sharing their innovative ideas, energy and passion, the young business owner of today can help propel the profession forward.

Engaging the millennial generation requires not only engaging millennial clients, but also providing opportunities for millennial advisors to thrive in our profession. The industry must find a way to be relevant for all generations. By working together with a long-term perspective, we can continue to move forward.

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