What makes a great health insurance carrier in the eyes of consumers? Is it a speedy claim resolution time, friendly customer service that quickly resolves complaints, a solid financial rating, or all of the above?
Insure.com set out to discover which health insurance carriers are at the top of the list for consumers in the U.S. Here, we bring you the best and worst health insurance carriers, as reported by the same consumer survey that identified consumer's favorite life insurance carriers.
15th Place:
UnitedHealthcare
Overall points: 73.5 (3.5 stars; 286 reviews)
Claims processing stars: 3.5
Customer who recommend this carrier: 62%
Customer service stars: 3.5
Financial strength ratings: A-
(Photo: UnitedHealthcare Facebook)
14th Place:
EmblemHealth
Overall points: 76.3 (4 stars; 118 reviews)
Claims processing stars: 3.5
Customer who recommend this carrier: 83%
Customer service stars: 3.5
Financial strength ratings: A+
(Photo: EmblemHealth logo)
13th Place:
Kaiser Permanente
Overall points: 79.6 (4 stars; 149 reviews)
Claims processing stars: 3
Customer who recommend this carrier: 67%
Customer service stars: 5
Financial strength ratings: A+
(Photo: Kaiser Permanente Facebook)
12th Place:
Coventry Health Care
Overall points: 80.5 (4 stars; 130 reviews)
Claims processing stars: 5
Customer who recommend this carrier: 71%
Customer service stars: 4
Financial strength ratings: A-
(Photo: Coventry logo)
11th Place:
Aetna
Overall points: 80.5 (4 stars; 450 reviews)
Claims processing stars: 5
Customer who recommend this carrier: 79%
Customer service stars: 2.5
Financial strength ratings: A
(Photo: Aetna Facebook)
10th Place:
Blue Shield of California
Overall points: 81 (4 stars; 157 reviews)
Claims processing stars: 4
Customer who recommend this carrier: 72%
Customer service stars: 5
Financial strength ratings: NR
(Photo: BSCA Facebook)
9th Place:
Highmark BCBS
Overall points: 81.2 (4 stars; 115 reviews)
Claims processing stars: 3
Customer who recommend this carrier: 75%
Customer service stars: 4
Financial strength ratings: B+
(Photo: Highmark logo)
8th Place:
Anthem
Overall points: 81.6 (4 stars; 161 reviews)
Claims processing stars: 4
Customer who recommend this carrier: 51%
Customer service stars: 4
Financial strength ratings: A
