My first sales trainer in the insurance business discussed the concept of "spilling your candy" in the lobby to me 15 years ago. What does spilling your candy in the lobby mean for insurance agents?
"Spilling your candy" in the lobby simply describes anxious sales agents that are so excited to address their customer's needs and problems, they "solve" them before they are able to present. In essence "spilling your candy" means, providing solutions to a prospect without the opportunity to get paid.
The scenario looks like this:
-
-
An excited agent filled with solutions meets with a prospect.
-
The prospect discusses a problem.
-
The agent immediately tells the prospect how they can fix this problem.
-
The prospect goes to their current agent (the incumbent, who they like more) and explains the issues.
-
The incumbent agent fixes the problem and the excited agent loses.
-
If you are an insurance agent, there is a good chance you have experienced this scenario first hand. The question is: In today's digital world, is the concept of "spilling your candy in the lobby" still relevant?
Let me explain. Today, every prospect and customer has a wealth of information right at their fingertips. They can search "mother Google" from any location to obtain facts and data. While this doesn't make the information insurance agents provide irrelevant, it does adjust the way agents need to position themselves.
Consumers don't need your information as much as they used to, but they still value your advice in implementing the information.
Many insurance agents, maybe even you, fear sharing their knowledge and giving too much value away online for free. This could be in the form of emails, blog posts, status updates, white papers, or eBooks.
