Remember the adage, "The customer is always right"?
That's not the PPACA way.
An associate referred two clients who had a Marketplace plan that they did not like, did not want, and cost too much. They had been frustrated to the point of tears after months of trying to get something else.
See also: If you like your health insurance plan…
The husband explained to me that, when his employer dropped his company plan, a rep came in from a large agency in another city. The rep "fast-talked" all the employees at a company meeting, and signed everyone up on the spot. As time went by, my client realized that he had not gotten what he thought he had agreed to. He tried to change the arrangement. The agent would never return his calls.
He was told he had to contact the Marketplace on his own, and this he tried to do, but he met with no success. My client is a physical worker; he can take down a 60-foot tree and preserve all the useful lumber in it, but he is not comfortable or effective in dealing with bureaucrats.
