Increased demand for voluntary products anticipated

Other key findings include:

• Two-thirds of brokers, most employers and nearly half of employees consider the provider name an important factor when considering enrollment in voluntary plans.
• Employers are open to the idea of sharing information through a TPA to the carrier on an employee's life event so the carrier can reach out regarding evolving benefit needs. Employees agree, with 63 percent reporting they would be very interested in this type of communication.
• Although benefits education and awareness activities typically occur during an annual or open enrollment period — not during specific life events — nearly half (46 percent) of brokers say they prefer multiple enrollment opportunities for different benefits during the course of the year outside of the annual enrollment period (off-cycle enrollment), up from 33 percent in 2012. Sixty-seven percent of brokers say they believe employees would probably or definitely make better benefit decisions if their life and disability insurance enrollment period was separate from their medical insurance. 

"Brokers, employers and employees all express a level of desire for off-cycle enrollment opportunities," said Patience. "Employees can be overwhelmed by the number of products to consider during a single enrollment period. Use of targeted off-cycle enrollments allow employees the opportunity to clearly assess their needs and carefully consider the products being offered."

This Prudential study points to a blatant fact: In a world where convenience and cost are a main driver for most decisions, a need — and a demand — for voluntary products arises.