Potomac Watch: Be careful of the advice you accept

December 31, 2012 at 07:00 PM
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Pressured by Tea Party advocates, 32 states representing 63 percent of the American population have opted not to implement a state-run exchange. Instead, they will allow the federal government to set up and run the exchanges, without any state input.

In practical terms, this means that health care providers will play the dominant role in crafting the look and feel of these exchanges, increasing the likelihood that providers will be able to establish direct relationships with their customers. In other words, bypassing agents.

Americans for Limited Government, which is financed by reactionaries, praised the decisions of those states, whose leadership they intimidated through huge campaign donations directed by campaign finance organizations created by right-wing groups.

These states are to be "praised," ALG president Bill Wilson said.

They include such large states with sizeable agent populations as Florida, Georgia, Missouri and Pennsylvania. Virginia and Wisconsin, too, opted out, as did Louisiana, which has the highest ratio of uninsured residents in the country.

The thinking of their leadership is that this will allow "job creators" to challenge the authority of the federal government to issue insurance subsidies and enforce the employer mandate.Analysts, however, disagree. They don't think there is a high likelihood that the courts will support such legal theories, implying instead that it increases the ability of providers to reach out directly to customers, reducing their distribution and marketing costs by eliminating agents.

Technology is already allowing insurance companies in the life/health and P&C insurance business to reduce their distribution costs.

The business model of GEICO and Progressive, for example, is already forcing major P&C insurers to reduce the role that agents play in selling P&C insurance.

And, life insurers are also turning to the Internet to sell term life insurance, and the number of providers for this product who deal only through the Internet—despite industry surveys that insist people want to buy life insurance through a face-to-face transaction—is proliferating.

At the same time, hospital systems throughout the country plan to use the emerging exchange system to broaden their market share.

For example, last week the Wall Street Journal said that two health systems in the Atlanta area are planning to announce they are creating a jointly-owned insurance arm designed to market coverage for employers and Medicare recipients through the exchanges.

These systems got their start in the mid-1980s and are expanding. It involves hospitals buying medical practices and establishing a captive system through which the basic providers refer patients with needs for specialists to those specialists associated with the same system.

Typically, according to health industry consultants and the Journal story, these new entrants will offer HMO-style plans that allow patients only limited access to doctors and hospitals outside their networks.

This is all part of the intense pressure to pare health care costs, and runs parallel to the deal to avoid the so-called "fiscal cliff" now being negotiated in Washington.

Given the technological and fiscal trends, it is unrealistic for the health insurance agent to be able to think he or she is immune to the process, and that opposing Obamacare has even a remote chance of succeeding.

Ironically, many of the same political leaders who voice such vehement opposition to Obamacare also receive tons of campaign contributions from health insurers, who played a key role in writing Obamacare, and who will be primary beneficiaries of the new law. Despite what agents might want to believe, the health insurance industry plays a key role in local politics, and all politics is local.

There is great danger here for health insurance agents to be in the same position as travel agents were in a decade ago, squeezed without remorse by health insurers through the exchange process.

Some agents, in states like Minnesota, for example, have ensured themselves a place in the exchanges by forcing the governor to move control of them from the agency that oversees insurance in the state to an agency more sympathetic to the agents' needs.

In other words, a host of technological and economic trends are pushing major changes in the healthcare distribution system. Ask the people who working in the manufacturing industry what happened to them when they were forced to reply on politicians whose only tool was use of insults to save their jobs. It didn't work.

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