Millennial: Redefining voluntary benefits

December 31, 2012 at 07:00 PM
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A while back my girlfriend and I began thinking that it would be nice to have a car. Living in Hoboken, N.J., with its proximity to Manhattan and its abundance of efficient public transportation, a car is definitely not a necessity but it would undoubtedly make getting out of town easier.

    Finding a suitable car that was reasonably priced turned out to be more of a hassle than I ever imagined and I began to have pangs of anxiety when I would see the exhausted and defeated faces of people who had been circling around town for hours trying to find a parking spot (our mile square town is a notoriously difficult place to park).

   There was also the joy of bargaining with used-car dealers. At one such establishment we were hurriedly rushed to the back lot as soon as we entered. The salesman grabbed us literally by the arm and took us back. He moved directly to a 2009 Infiniti he was overly fond of and began his spiel. After his rather sloppy sales pitch, he got to the seat warmers, as if that was important to me.

  The seat warmers were just one example of many gadgets and superfluous features I could not care less about. Weeks later, sitting at a Prudential press briefing in Manhattan that had drawn leading benefits experts from around the country, I could not help but see the similarities between the extra gadgets on the car and voluntary benefits.

   That sentiment was coming from me as a skeptical consumer and, for the most part, it is the mindset many people have when annual benefits enrollment season comes around. However, voluntary benefits are not  seat warmers. They she be looked at more as seat belts.

   Insurers have done a magnificent job of giving companies the tools they need to educate their employees about the importance of voluntary benefits but the employee has to be keen on voluntary benefits in the first place. Checking out cars on the lot, so to speak and for the most part they are not.

  And I can understand why they are not. Most employees are not aware of the mechanics that are going on with their employers and their benefits programs. As health care costs rise, many companies are subtly shifting more of the cost to employees. At the same time, they are offering a wide array of voluntary benefits the employees see merely as bells and whistles.

   Rebranding is essential if people are going to seriously consider these useful products. In this economic milieu consumers are rightfully skeptical and employers and carriers need to do a better job of explaining to employees how these benefits can work for them. Employees need to be educated rather than sold to and that is not happening.

   If I was not familiar with the information I have access to from covering the industry, I would never be aware of, yet alone contemplate, the use of voluntary benefits. It is a matter of interpretation and most people interpret the word "voluntary" as something that they can blow-off. Remember that paper in college that was voluntary? The one that could be used to supplement a test you bombed or a hastily thrown together paper? Well, how many people took advantage of that? Not many, even if it would have behooved them to and the reason for that, I am convinced, is the word "voluntary."

   This is not nearly as hard as selling a car laden with gadgets to a thrifty consumer. Voluntary benefits are not seat warmers or moon roofs or satellite radios. They are important components of a substantial and comprehensive coverage plan and their value cannot be understated.

  The onus cannot fall on the employer, as they do not have the time nor the expertise to explain the benefits to consumers. All of the employer-distributed educational material in the world will not change the way consumers think of voluntary benefits. They need to be properly rebranded by the carriers. And how to do that? Well, I will leave that up to the professionals but I will tell you this, my car has no seat warmers, moon roof or satellite radio and I think you can volunteer an answer as to why. 

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