It continues to be a challenging environment for senior market advisors and their clients. The investment outlook remains uncertain, creating portfolio jitters among older investors. Congress and the President are at an impasse over income and estate taxes and the federal budget, leading the U.S. economy to the edge of the so-called Fiscal Cliff. We asked several financial advisors and industry experts for their thoughts on major developments in 2012 and key trends to monitor in 2013.
Long-term care insurance: A new approach to underwriting
Steve Zabel
Senior Vice President for Long-Term Care Insurance
Genworth
In years to come, there will continue to be a massive need for long-term care, and for many, long-term care insurance may be the best solution. According to AARP, over the next 18 years 8,000 baby boomers will turn 65 each day. The National Clearinghouse for Long-Term Care Information says that almost 70 percent of people over 65 will need some form of long-term care.
Genworth's 2012 Cost of Care Survey shows the median annual cost for a private room in a nursing home is well over $80,000. While some people can pay those costs themselves or will be cared for by family, for others long-term care insurance is a better option. We believe this market dynamic creates an opportunity.
We see some major challenges as well. Insurers need to stay financially strong to honor their promises to policyholders, even as the cost of care keeps rising and carriers face pressure from the low interest rate environment. It's also important to create innovative new products, make it easier for distributors to sell products, and enhance service to both distributors and policyholders.
One of these innovations is something we refer to internally as "precision pricing." At a high level, we'll be evaluating each applicant for long-term care insurance with much greater detail during the underwriting process.
This more granular approach will take into account health, age, gender (for individual applicants), and the product features most important to each customer. We'll have more underwriting categories, which will help us balance risk and reward on a case-by-case basis. This is a new idea within the long-term care industry—an idea whose time has come. It will help us meet the long-term care financing needs of consumers for years to come, while honoring the commitments we've made to our policyholders.
Whether it's snack food companies cutting back on salt and fat, automakers building smaller and more efficient cars, or technology companies "going mobile," long-term success depends upon innovation and adaptability.
"At a high level, we'll be evaluating each applicant for long-term care insurance with much greater detail during the underwriting process."
Retirement income: It's all about the guarantees
Harry A. Dalessio
Senior Vice President, Strategic Relationships
Prudential Financial Inc.
Prudential recently conducted a proprietary survey of (retirement) plan participants, including both those invested in a guaranteed retirement income product and those not. The findings are that most Americans do not think they are ready for retirement; they want guaranteed retirement income. Three out of five participants say they're behind schedule or don't know where they are in relation to their retirement goal. Less than one in five participants is "extremely" or "very" confident that their money will last through retirement.
Participants are more likely to "stay the course" with guaranteed retirement income products. More than half of those polled said investing in a guaranteed retirement income product made them more prone to weather market volatility. More than three out of five said investing in a guaranteed retirement income product made them more confident in general about their retirement security.
Plan participants that invested in in-plan guaranteed retirement income products during the down market from January 2008 through June 2009 were two-and-a-half times more likely to stay invested in equities than participants without in-plan income solutions. Guaranteed retirement income products result in increases in retirement saving rates. Providing a guaranteed income product encourages participants to contribute more—38 percent more—than average 401(k) plan participants.
The most important development for advisors in the income space is the introduction of middleware players (DST and SunGard) that will serve as a catalyst for additional market acceptance. Plan sponsors and advisors have been hesitant to move forward with an in-plan income product if it ties them to a single product provider and/or record-keeper even though 2012 saw the addition of income solutions on a host of record-keepers' platforms. Middleware empowers plan sponsors to make a change (either product or record-keeper) in the future if the facts and circumstances change. Record-keepers can access multiple income solutions by connecting through a middleware provider, thereby addressing portability sensitivity.
From an advisor perspective, middleware allows the advisor to fully play their role of selection and monitoring of alternative income products because of each record-keeper's access to multiple income products. This is analogous to the role that the National Securities Clearing Corp. played in transforming investment design (i.e., creating open architecture) by accessing a full range of outside mutual funds.
"Most Americans do not think they are ready for retirement; they want guaranteed retirement income."
Douglas Dubitsky
Vice president, Product Management and Development for Retirement Solutions
Guardian Life Insurance Co. of America
There has never been a better time for the annuity industry. With the uncertainty of the markets and the demographics of the country, people need to find personal solutions for retirement income that is not coming from corporate pensions and Social Security. Combine that with longevity, and the annuity business is well situated for what we are going to see in product development, which is all about the guarantees—the company standing behind those guarantees and what the guarantees are.