What is clear to a manager must be made clear to other people also. He should ask himself what every individual needs to know and why they need to know it as well as how he expects people to react. Good communication is not only a matter of clear thinking and expression but also involves the other's comprehension. Since communication takes place between at least two people, the communicator needs to be able to see his communication through the other person's eyes.
Jonathan Farrington is consultant and chairman of The JF Corporation and CEO of Top Sales Associates. For more information and tips from Farrington, visit www.topsalesworld.com.
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