The Hot (and Not) List

January 31, 2012 at 07:00 PM
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When the final annual sales figures start rolling in from the annuity, life insurance and long-term care insurance marketplaces sometime this quarter, they're expected to show that 2011 was a solid, if unspectacular, year for three mainstays on the insurance industry's product platform.

Drawing from three quarters worth of 2011 sales data, experts who track the life insurance, LTCI and annuity markets say overall sales of each of those products were trending upward, portending not only a strong fourth quarter but also positive momentum for 2012. An impressive turnaround, considering how bleak things looked in certain segments of those markets just two or three years ago.

From hot products and sales channels to innovations on the product development front, here's a look at some of the key trends the experts see fueling momentum in the annuity, life insurance and LTCI markets in 2012.

Trendspotting: Annuities

Sales

Overall annuity sales were expected to surpass $150 million in 2011, according to the Insured Retirement Institute, due in large part to surging demand for variable annuities (VAs), sales of which hit $8.8 billion in the third quarter of 2011, the highest level seen by IRI in 14 quarters. Year-to-date VA sales for 2011 were 18 percent higher than in 2010, totaling $118.3 billion.

Third-quarter sales of indexed annuities also surpassed those of the year-ago quarter, according to Chicago-based Beacon Research. The estimated $9 billion in indexed annuity sales during Q3 marked an increase of 0.4 percent from the same period the year prior and 7 percent from the second quarter. However, indexed annuity sales were down 1 percent for the first three quarters of the year, as were overall sales of all types of fixed annuities, including indexed and traditional fixed products.

Sweet spots

Qualified sales of variable annuities continue to outpace non-qualified sales by a greater than a two-to-one ratio, reports LIMRA. "A large percentag—70 percent of those under 70—of people buying [VAs] are using qualified funds to make their purchase," observes Joseph Montminy, assistant vice president and head of annuity research at the Windsor, Conn.-based insurance industry organization LIMRA. With hundreds of millions of dollars in baby boomer retirement funds expected to be in play in the years ahead, VAs represent "a great opportunity and a growing opportunity" for advisors seeking to help clients find a home for those funds, he adds.

There's no secret about what's fueling the annuity sales surge: guaranteed lifetime benefits. More than ever, investors are willing to pay extra for lifetime income guarantees. Guaranteed lifetime income benefits are now specified with close to 90 percent of all new VA contracts, according to Montminy. The average age of those specifying such a benefit is around 60 or 61, he adds.

Similarly structured guarantee riders also are helping drive indexed annuity sales, he says. As part of an overall move to make indexed annuities more investor-friendly (with shorter surrender periods, lower caps, etc.), providers are offering more living benefit guarantees with indexed annuities. LIMRA has found, for example, that those optional guarantees are available with 87 percent of indexed products and that when they're available, they're elected 63 percent of the time, according to Montminy.

With annual sales projected to surpass $8 billion for the first time ever in 2011, immediate annuities are emerging as another sweet spot. Single-premium immediate annuities are finding new traction in the bank, broker-dealer and wirehouse channels, says Montminy. The age of the average SPIA buyer is 73, he adds, an indication that seniors increasingly see SPIAs as a viable tool for protecting and growing assets—sometimes in conjunction with a variable annuity bearing a living benefit of some sort.

Distribution dynamics

Some big-name insurers—John Hancock and ING, to name two—are backing off the VA market. Meanwhile, others, such as Hartford Life and Symetra, are wading into the indexed annuity market, according to Montminy. Further downstream, he expects to see more wirehouses and big broker-dealers offering indexed annuities to compete with independent agents and advisors.

Product development

As much as investors appear willing to pay extra for annuities with living benefits to cover their lifetime income needs, annuity providers appear just as driven to manage the risk associated with offering those guarantees more effectively. Lately that's been the case, with insurers adjusting living benefits to put more risk, or more costs, or more investment restrictions on the investor.

"A large percentage—70 percent of those under 70—of people buying [VAs] are using qualified funds to make their purchase." -Joseph Montminy, LIMRA.

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Trendspotting: Life Insurance

Total individual life insurance premium grew 5 percent in the first nine months of 2011, according to LIMRA, due in large part to surging sales of Whole Life (WL), Indexed Life and Guaranteed Universal Life (UL) products. But there's much more to the story than that, say market watchers like Robert Kerzner, LIMRA's president and CEO. "What consumers are telling us is that they are far more concerned about retirement [issues such as income] and living too long than they are about dying prematurely. There's a message there."

The message, he says, is that consumers want life insurance products that offer the ability to build cash value, but in uncertain economic times like these, they'll sacrifice a measure of upside in exchange for greater certainty in terms of premium, death benefit and principal preservation.

Hot products

Through the first three quarters of last year, Whole Life premium grew 10 percent, reflecting the public's appetite for the certainty of premium and cash-value guarantees, along with lifetime coverage. An overall 6 percent year-to-date increase in WL policy count gives WL policies a 46 percent share of total life insurance policy count, according to LIMRA's calculations.

Indexed UL sales also are surging. "It's the right product for the times," says Kerzner. "People want a safe harbor in the storm and indexed products give them that downside guarantee and at the same time, you end up with more dollars in the till for retirement."

Indexed UL premium was up 35 percent through the first three quarters of 2011, according to LIMRA.

Indexed UL is finding appeal particularly in the expanding 60 to 70 age group, observes Randy Rowray, AAPA, vice president of marketing at the National Benefit Corp. in West Des Moines, Iowa. More insurers are entering the indexed UL marketplace to serve that fast-growing customer segment, resulting in richer participation rates for investors.

Niches to watch

Action is heating up in the Term UL segment, Rowray says, due largely to its attractive pricing relative to traditional UL. Business planning and family wealth legacies are among the areas driving demand for term UL, he adds.

Guaranteed UL is another fast-growing segment of the UL market, says Rowray. "People see it as a way to provide legacy protection for their families. You're solving for death benefit."

Opportunity knocks

More clients are using RMDs and qualified retirement funds to purchase life insurance, according to Rowray. What kinds of policies are they acquiring with those funds? "We're seeing more clients looking at single-premium Universal Life options now," he says, attracted by return-of-premium and long-term care riders, plus other features that provide flexibility and access to contract dollars.

Sales strategies

These are challenging times for life insurance producers, with the market penetration rate for life insurance having plummeted to an all-time low, according to Kerzner.

Kerzner and LIMRA have some firm ideas about how producers can rise to the challenge, based on findings from the organization's "2011 U.S. Buyer-Nonbuyer Study":

• Conduct a needs analysis with clients and prospects. Consumers who get one are "considerably more likely to buy" than consumers who don't. What's more, notes LIMRA, producers who recommend an amount of insurance to buy ultimately close more deals, at a 60 percent higher coverage level.

• Meet directly with clients. Face-to-face meetings lead to closed deals 70 percent of the time, LIMRA found.

• Raise the issue. One quarter of life insurance shoppers consider life insurance only after an agent or advisor initiated the discussion.

• Be persistent with follow-up. More than one-third of shoppers said the producer should have followed up with them while they were still deciding whether to buy.

"What consumers are telling us is that they are far more concerned about retirement issues such as income and living too long than they are about dying prematurely. There's a message there." -Robert Kerzner, LIMRA

Trendspotting: Long-Term Care Insurance

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In a market searching for sustained sales momentum, Jesse Slome, head of the American Association for Long Term Care Association in Westlake Village, Calif., sees reason for guarded optimism, based on a projection that "2011 will end with sales increasing over 2010 and the total number of new LTCI policies increasing as well."

However, that optimism is tempered by reality. "This is still a discretionary product," Slome explains, "no matter how passionately some agents believe it's a product everyone should have. Long-term care is a universal problem facing all aging Americans. But long-term care insurance is not the universal solution to that problem."

That reality is reflected in overall LTCI market penetration within the 45-70 demographic, which remains static at about 10 percent, according to Scott Boyd, LTCP, CSA, vice president, long-term care, at the National Benefit Corp.

Market drivers

Last year saw an influx of close to a half-million new LTCI policies, including some 45,000 via a federal program, according to Slome. That suggests a growing public awareness of the product's problem-solving capabilities. He credits the Internet for providing a means to let people search for long-term care solutions online, noting that visits to his association's website have increased sharply in the past two years, to about 30,000 a month. "Google," says Slome, "has changed the way consumers look at, and look for, LTCI protection."

"This is a market driven by growing interest among consumers, not by advisors or agents seeking to solve problems for clients," observes Boyd.

Product developments

Rather than reinventing the LTCI wheel, insurers are making incremental improvements to their products. Shared-care options in particular seem to be growing in popularity, says Slome.

Sweet spots

The most successful LTCI salespeople are those "who know what the defined market is": people in the 52-64 age bracket, according to Slome.

One of the bright spots in the marketplace isn't even a true, standalone LTCI product but rather a hybrid life insurance product that includes optional asset-based LTCI protection. Sales of so-called linked products, according to the AALTCI, grew significantly in 2010, to the tune of a 79 percent premium increase over the prior year. More than half of new life-plus-long-term care policies were purchased by seniors age 65 or older, the association notes.

Given the high premiums involved (the initial single premium face amount of policies purchased was $100,000 or greater for two-thirds of new policies), life/long-term care hybrids are likely to remain a niche product, according to Slome. "Financial planners and investment professionals who may not like the more complex nature of traditional long-term care insurance policies especially find them easier to sell."

Sales strategies

Success selling LTCI is most likely to come to advisors who approach the issue proactively with clients, says Boyd. "The most successful ones are those who ask their clients, 'What are your plans for a long-term care event?' and who can offer solutions based on the answer to that question."

"This is still a discretionary product no matter how passionately some agents believe it's a product everyone should have." -Jesse Slome, AALTCI

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