Communication: The key to unlocking referrals

January 31, 2012 at 07:00 PM
Share & Print

If you can incorporate asking for referrals into the sales process, you will have a rigorous method for measuring and monitoring how many referrals are generated and what the conversion rates are for closing client-referred business.

Energy goes where attention flows, so without specific attention given to the act of asking for referrals, you may be coming up short in this area. For many salespeople, asking for referrals can be uncomfortable. Perhaps they feel unsure about how to do this effectively or they aren't confident they will get the desired response.

If you don't know how to do something and you believe that it may damage your existing relationships, then you may be inclined to avoid it all together. Additionally, if you make the common mistake of asking for referrals too early in the relationship, this can result in a refusal, which can erode your confidence.

The following are the main components of referral-based selling:

f

  • Asking for referrals needs to be incorporated in the overall sales process.
  • The metrics of referrals needs to be evaluated on a regular basis, because this furthers the rationale for generating them.
  • Your sales team needs to be trained to maximize the impact of referrals and feel confident in this skill.

Source: Jonathan Farrington is a business coach, chairman of the JF Corporation and CEO of Top Sales Associates. For more information, visit http://www.topsalesworld.com/.

 

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Related Stories

Resource Center