How to tap into the market of affluent women

January 11, 2011 at 07:00 PM
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Within the last few months, I've heard dozens of stories about male financial advisors losing commissions, sales and business from affluent female clients–some that were in the seven figures. Add to this the financial brokerage firms that are losing up to 98 percent of their business when the first spouse dies–a retention ratio of only 2 percent.

Why is this happening? I believe it's because most male financial advisors and consultants don't understand the single secret to working effectively with affluent women–relationship marketing.

A recent Newsweek article says it all in their title: "Working Women Are Poised to Become the Biggest Economic Engine The World Has Ever Known."

"The vast majority of new income growth will go to women," claims the article, "due to a narrowing wage gap an rising female employment." It goes on to share a fact many of us already know: Women control $12 trillion–or 65.4 percent–of annual spending in the U.S.

Echoing these findings is a recent study by Boston Consulting Group, which explains "female economic growth represents the biggest emerging market in the history of the planet–more than twice the size of the two hottest developing markets, India and China, combined."

What's a guy to do?

An immediate marketing strategy is to include affluent women on your board of directors or in key roles. If you are a sole practitioner and don't have a board, create one and include affluent women. The ratio should be indicative of the number of affluent female clients you want. If you want 80 percent of your practice to be comprised of wealthy women, for example, then at least 50 percent to 80 percent of your board should be female.

Understand the differences between affluent men and women

Having female board members is a step in the right direction, but it's not enough to satisfy most female clients–especially ones with money. Most male financial advisors have to change their relationship styles if they want to attract and keep affluent women clients.

Men think, act and see the world differently than women. Many affluent women complain that their previous male financial advisor didn't listen and instead told them what they should do or think. By now, it's hopeful you know telling is the kiss of death and can destroy a financial advisor relationship quicker than you could imagine. To female clients, it can appear men are ignoring the issues that are most important to them or worse not taking them seriously.

The bottom line is all women and clients like to know they're being heard. And when they don't feel like they're being listened to, watch out–they'll tell everyone they know about it.

Look next week for a more in-depth look at women's personality styles and the questions you should ask to successfully use relationship marketing with them.

Annette Bau, CFP, is the founder of FinancialAdvisorMarketingPractices.com and author of numerous books and products, including "The Million Dollar Marketing System and the Marketing Guide for Affluent Women: How to Create a Thriving Advisory Practice Working with Affluent Women." She is a 20-year veteran in the financial services industry, specializing in working with business owners and affluent women. She can be reached at [email protected].

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