Hunkering Down

Commentary February 28, 2010 at 07:00 PM
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No wonder insurance product pros are pulling out their hair. The insurance price scene doesn't look good. Here's a macro look. In general:

–Level term life insurance prices have gone up, albeit modestly, in the past six to eight months–this, after a decade of declines. Universal life insurance rates are up too. In both cases, new reserve regulations are being blamed as is the general economic downturn.

–The cost of providing guaranteed minimum withdrawal benefits in variable annuities and fixed indexed annuities has risen to the point that some carriers have curtailed the benefits or removed them altogether.

–Premiums for group and individual health insurance coverage have continued their yearly ascent. (Currently, a brouhaha is raging in California over a decision by Anthem Blue Cross of California, a unit of WellPoint Inc., Indianapolis, to increase individual policy rates by an average of 39%.) Hey, even Medicare Part B premiums are up in 2010 for some people (such as new insureds). The cost of actual care is being blamed for the hikes.

–Rates for long term care insurance continue to go up on new policies, even as carriers are leaving rates on existing policies pretty much as is. Again, the blame is on the rising cost of care.

Meanwhile, guaranteed minimum interest rates continue to scrape the bottom of the barrel in fixed annuities, universal life policies, and fixed interest accounts in variable products. The values of firms' stock holdings are not back to their highs, and leverage remains difficult to find.

Where is the give? The silver lining? The proverbial ray of sunshine? That's what many industry professionals would like to know.

It's worth noting that some companies, products and markets do not track with the trends. In fact, a few players have written NU to say they are not raising prices or curtailing benefits; their skin is not stretched to the bone. Also, some carriers are reporting year-end sales increases in certain lines–even in life insurance, which generally had a less than stellar sales year in 2009.

Still, such happy reports are more the exception than the rule.

The overwhelming sense in the business right now, from people who do the daily work, is: The industry's back is strong but it's against the economic wall.

Translation: Those that are instituting price hikes or curbed benefits in 2010 are doing it because they see no recourse. They're thinking survival, not growth.

They are mad about this, and also sad. And that's bad–for business.

Agents and brokers are having to go to customers with prices or cost-control curtailments that are stiffer than last year, and at a time of little inflation and great economic distress. They are crafting home-grown budget-friendly solutions where possible, but it's not their first choice.

Customers who want coverage are being asked to consider policies having price tags that the advisor never presented for comparable policies in the past–again, at a time of little inflation and great economic distress. To adjust, some buy scaled-down versions of what they want, according to agents. Others say flatly, "no can do."

Carriers and marketing organizations say they've been working hard to find workarounds for rate increases or benefit cut-backs. But they keep looking at the rising cost of regulatory compliance, and a growing number of laws and regulations requiring compliance. Then they factor in how claims are rising, how the cost of options used to back certain products is increasing, how the stock market volatility is continuing, how Treasury rates are flat-lining, how the barebones workforce is scrounging for resources, and how the shareholders are clamoring for results.

Many conclude there is little time or energy left for creative thinking, let alone creative workarounds. The contingency plans are long forgotten, and no one can find Plan B–which is probably still sitting where John, now laid off, put it last year.

What's the result? Insurance firms are upping the ante for their products and/or peeling back the benefits. Then they're hunkering down. Picture people holing up in a cave–waiting, hoping for the storm to pass. Or think of how Washington DC ground to a standstill to wait out this year's February blizzard.

That's what is happening now.

But therein may be the silver lining the industry pros are seeking. As soon as market conditions improve, the players will come out of their caves, shake off the dust and set about the business of business. No doubt, price competition will heat up, and products will sprout new bells, whistles, and even–dare we say it–spreadsheets.

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