LTC Insurance Sales: Optimism Is Hard To Find

January 04, 2010 at 07:00 PM
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Hopes for growth for long term care insurance have taken a sober turn, as many professionals in the industry are beginning to face up to obvious weaknesses after several years of declining sales.

A recent LIMRA International survey of 83 LTC insurance professionals from 45 companies found that far fewer see the LTC insurance industry headed for moderate to strong growth than did so when LIMRA conducted a similar study three years earlier.

Asked to look three years into the future, 54% of survey participants predicted flat sales for the industry, compared to 21% who had made that same prediction in 2006. And 18% in the latest survey predicted LTC insurance sales will decline over the next three years.

In spite of favorable tax opportunities resulting from the Pension Protection Act of 2006, which extended tax exemptions to products that combine life insurance or annuities with LTC insurance, LIMRA found professionals in the industry were actually less enthusiastic than they were in 2006 about combination products as a future leader for the industry, comments Jennifer Douglas, an associate research director at LIMRA, Windsor, Conn.

Respondents did say they expect annuity-LTC combinations to be more successful that life-LTC, she reports. "It should also be noted, however, that respondents were LTCI professionals and that those in the annuity or life industries may be more encouraging," Douglas says.

Many professionals blame carrier lapses, such as a perceived lack of product innovation, financial instability and rate increases, for fueling consumer resistance to LTC insurance. Partly as a result of the rate increases in recent years, the issue of affordability of LTC products also will continue to weigh on consumers' minds at least in the near term, Douglas says.

On the plus side, the industry could benefit from the continued aging of the U.S. population, enhanced consumer awareness from state Partnership programs and other government efforts to draw attention to the need to protect against extended care, she says.

Douglas also points to opportunities in the worksite, where multi-life sales, representing just under 10% of all new individual LTC insurance business, grew 49% in 2008. She also notes that LIMRA's study found that 21% of LTC insurance professionals predict strong growth for individual multi-life sales.

Jesse Slome, executive director of the American Association for Long-Term Care Insurance, Westlake Village, Calif., expects that annuity-plus-LTC combination products could be significant for the LTC insurance industry in 2010.

Only a few companies, such as John Hancock, Mutual of Omaha and Genworth, market combo products currently, but Slome predicts others will start to introduce annuities that offer an LTC benefit. He expects, too, that annuity companies that do not offer traditional LTC insurance will start to bring out combo products, looking to capitalize on 1035 exchanges.

"As this segment starts to show growth, I expect major annuity players will enter the marketplace if only to prevent an outflow of assets under management," says Slome.

Jodi Anatole, vice president of MetLife Long Term Care, thinks combination products may make an impact on sales.

Anatole also expects continued growth of LTC Partnership programs in additional states, which would help generate more interest in the insurance among consumers.

Some experts think sales of LTC insurance are poised for a rebound.

"When people are in an economy like this, long term care is on the bottom of their list in spending," says Mike Gallo, senior vice president in charge of LTC, New York Life. "We are starting to see the bottom come and are optimistic for the future. We think at least through the beginning of 2010 it will be down. But we are bullish on long term care, given our field force and the general demographic trends. We see long term care as a piece of the whole retirement income security business, and as part of that, it will see growth."

Because New York Life sells through career agents, growth will depend on its ability to get its agents to focus more on LTC, he says.

"One of the things that ultimately would drive the industry in the right direction is, instead of looking at long term care as a pure insurance sale, we need to see it as part of overall retirement planning," Gallo says. "Just as you'd use annuities, one of biggest needs is to plan for long term care needs."

Margie Barrie, national marketing coordinator for Hagelman Barrie Sales Training Solutions, University Park, Fla., thinks 2010 "is going to be an interesting year." The difficult economy will continue to hurt sales for LTC insurance, she says, but she also sees some good possibly emerging from the downturn.

"The recession is going to make consumers who have assets to protect more risk-averse," she says. "They're going to be looking to protect assets. And second, the demographics are still on our side. Look at the number of boomers and the number who can't afford to retire, and people are going to realize how important it is to protect assets. And many now are having caregiving needs, whether it's a spouse or parent. That's also going to make people see they need to protect against risk by using LTC insurance. It's another opportunity."

Employers' concerns about employees losing work time due to caregiving duties for senior family members could also spur sales in the worksite, Barrie says.

"2010 is going to bring all these messages together, and the industry is going to rebound," she predicts. "I know a number of agencies are busy sending out quotes, and financial planners are going to clients and telling them to protect what's left of their portfolios. I would like to be further ahead in sales, but I'm still convinced selling LTC insurance is a really good place to be."

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